Summary
Work History
Education
Skills
Personal Information
Timeline
Generic

Shelli Lipman

COO
Boynton Beach,FL

Summary

A dynamic individual with excellent leadership skills who has a track record for increasing efficiency, increasing revenue and decreasing expenses. Professional excellence committed to providing extraordinary customer service while fostering employee engagement and maintaining company goals.

Work History

Chief Operating Officer

The Hirsh Center
09.2015 - Current
  • Accountable for overall operating business segments of the practice
  • Provide leadership and management to ensure proper operational controls are in place to effectively help grow the practice
  • Partner with the CEO to achieve profitable financial results with respect to revenue opportunities and expenses
  • Calculates and provides quarterly financial decisions
  • Create, implement, and maintain annual company wide goals
  • Implement new ancillaries and launch new infusion medications for practice growth
  • Lead projects and teams using excellent communication, interpersonal, motivational, and organizational skills
  • Provide management to staff and leadership to the organization that aligns with the company's core values
  • Set challenging goals for company performance, growth, and profitability
  • Provide strategic reporting that outlines company goals
  • Establish and maintain strategic relationships with vendors to guarantee a smooth operating workflow
  • Execute business plans and strategies
  • Manage expenses and implement tactical procedures to combat losses and reduce expenses
  • Collectively conducts performance evaluations and provides one-on-one guidance and mentorship

Clinical Operations Manager

The Hirsh Center
09.2015 - Current
  • Developed and implemented internal control processes to ensure efficiencies and ensure compliance
  • Launched and managed ancillary services to help reach company revenue goals
  • Accountable for medical equipment maintenance and contracts worth over $2 million dollars
  • Handled medical budget with GPO totaling $10 million dollars yearly
  • Reconciliation of company funds, including vendor payments
  • Ensured daily performance of EHR system, including upgrades, MIPS, and maintenance
  • Project management for company projects
  • Perform 90 day and yearly evaluations based on company culture and core values
  • Developed and maintained monthly statistic reports to track through-put time and average patient wait time
  • Built relationships with vendors and community partners
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment

Supervisor X-Ray Technologist

Palm Beach Sports Medicine and Orthopaedic Center
09.2011 - 09.2015
  • Keiser University Clinical Care Coordinator, training students on radiology exams, protocol, and compliance
  • Managed and maintained daily radiology schedule
  • Performed annual reviews to measure goals and responsibilities
  • Worked with management and associates to problem solve departmental issues
  • Maintained confidentiality with departmental issues and patient reports
  • Prepared and analyzed monthly statistical reports to meet company goals
  • Escalation point for all radiology needs.
  • Managed admissions forms, patient instructions and consent documentation

Community Liaison Manager

Tender Care Health
07.2009 - 09.2011
  • Managed updates for all health care policies and procedures
  • Managed care plans between patients and healthcare personal
  • Developed and maintained an Operations Manual to correspond with state agency guidelines
  • Manage and maintain schedules for Home Health Aides.
  • Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
  • Liaised between internal departments and external partners to promote efficient communication and collaboration.
  • Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.

Operations Manager

AT&T
01.1993 - 06.2005
  • Accountable for end-to-end operational support for the Indirect Operations channel
  • Established, maintained, and optimized a consistent operational plan supporting both internal and external communications, escalations and notification
  • Acted as an escalation point in determining inventory levels and credit limits for external customers while overseeing a $20 million AR
  • Liaison within the Indirect Operations channel ensuring alignment of company goals
  • Ensure alignment of Operational goals with team to include fulfilling reporting needs of Indirect Channel; partner with cross-functional teams to develop process flows with appropriate control points
  • Performed management responsibilities including quarterly and year end reviews, goal attainment and employee development planning
  • During my tenure promoted from Analyst to Operations Manager.

Education

Associate's degree - Radiologic Technology

Medvance
West Palm Beach, FL
01.2010

A.S. in Business Management And Administration -

Tulsa Junior College
Tulsa, OK
01.1988

Skills

  • Profit & Loss
  • Budgeting
  • Strategic Planning
  • Financial Management
  • Human Resources
  • Logistics
  • Research
  • Leadership
  • Expense management
  • Maintenance
  • Project management
  • Business Development
  • Customer service
  • Medical imaging
  • Process Improvement
  • Recruiting
  • Office Management
  • Event Planning
  • Marketing
  • Business management
  • Statistics
  • Pricing
  • Financial Report Writing
  • Management
  • Team Management
  • Care plans
  • Negotiation
  • Forecasting
  • Senior leadership
  • Supervising experience
  • Program management
  • Operations management
  • Change management
  • Staff Management
  • Schedule Development
  • Operations Management
  • Data Analytics
  • KPI

Personal Information

Willing To Relocate: Anywhere

Timeline

Chief Operating Officer

The Hirsh Center
09.2015 - Current

Clinical Operations Manager

The Hirsh Center
09.2015 - Current

Supervisor X-Ray Technologist

Palm Beach Sports Medicine and Orthopaedic Center
09.2011 - 09.2015

Community Liaison Manager

Tender Care Health
07.2009 - 09.2011

Operations Manager

AT&T
01.1993 - 06.2005

Associate's degree - Radiologic Technology

Medvance

A.S. in Business Management And Administration -

Tulsa Junior College
Shelli LipmanCOO