A dynamic individual with excellent leadership skills who has a track record for increasing efficiency, increasing revenue and decreasing expenses. Professional excellence committed to providing extraordinary customer service while fostering employee engagement and maintaining company goals.
Work History
Chief Operating Officer
The Hirsh Center
09.2015 - Current
Accountable for overall operating business segments of the practice
Provide leadership and management to ensure proper operational controls are in place to effectively help grow the practice
Partner with the CEO to achieve profitable financial results with respect to revenue opportunities and expenses
Calculates and provides quarterly financial decisions
Create, implement, and maintain annual company wide goals
Implement new ancillaries and launch new infusion medications for practice growth
Lead projects and teams using excellent communication, interpersonal, motivational, and organizational skills
Provide management to staff and leadership to the organization that aligns with the company's core values
Set challenging goals for company performance, growth, and profitability
Provide strategic reporting that outlines company goals
Establish and maintain strategic relationships with vendors to guarantee a smooth operating workflow
Execute business plans and strategies
Manage expenses and implement tactical procedures to combat losses and reduce expenses
Collectively conducts performance evaluations and provides one-on-one guidance and mentorship
Clinical Operations Manager
The Hirsh Center
09.2015 - Current
Developed and implemented internal control processes to ensure efficiencies and ensure compliance
Launched and managed ancillary services to help reach company revenue goals
Accountable for medical equipment maintenance and contracts worth over $2 million dollars
Handled medical budget with GPO totaling $10 million dollars yearly
Reconciliation of company funds, including vendor payments
Ensured daily performance of EHR system, including upgrades, MIPS, and maintenance
Project management for company projects
Perform 90 day and yearly evaluations based on company culture and core values
Developed and maintained monthly statistic reports to track through-put time and average patient wait time
Built relationships with vendors and community partners
Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures
Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage
Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment
Supervisor X-Ray Technologist
Palm Beach Sports Medicine and Orthopaedic Center
09.2011 - 09.2015
Keiser University Clinical Care Coordinator, training students on radiology exams, protocol, and compliance
Managed and maintained daily radiology schedule
Performed annual reviews to measure goals and responsibilities
Worked with management and associates to problem solve departmental issues
Maintained confidentiality with departmental issues and patient reports
Prepared and analyzed monthly statistical reports to meet company goals
Escalation point for all radiology needs.
Managed admissions forms, patient instructions and consent documentation
Community Liaison Manager
Tender Care Health
07.2009 - 09.2011
Managed updates for all health care policies and procedures
Managed care plans between patients and healthcare personal
Developed and maintained an Operations Manual to correspond with state agency guidelines
Manage and maintain schedules for Home Health Aides.
Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
Liaised between internal departments and external partners to promote efficient communication and collaboration.
Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
Operations Manager
AT&T
01.1993 - 06.2005
Accountable for end-to-end operational support for the Indirect Operations channel
Established, maintained, and optimized a consistent operational plan supporting both internal and external communications, escalations and notification
Acted as an escalation point in determining inventory levels and credit limits for external customers while overseeing a $20 million AR
Liaison within the Indirect Operations channel ensuring alignment of company goals
Ensure alignment of Operational goals with team to include fulfilling reporting needs of Indirect Channel; partner with cross-functional teams to develop process flows with appropriate control points
Performed management responsibilities including quarterly and year end reviews, goal attainment and employee development planning
During my tenure promoted from Analyst to Operations Manager.
Education
Associate's degree - Radiologic Technology
Medvance
West Palm Beach, FL
01.2010
A.S. in Business Management And Administration -
Tulsa Junior College
Tulsa, OK
01.1988
Skills
Profit & Loss
Budgeting
Strategic Planning
Financial Management
Human Resources
Logistics
Research
Leadership
Expense management
Maintenance
Project management
Business Development
Customer service
Medical imaging
Process Improvement
Recruiting
Office Management
Event Planning
Marketing
Business management
Statistics
Pricing
Financial Report Writing
Management
Team Management
Care plans
Negotiation
Forecasting
Senior leadership
Supervising experience
Program management
Operations management
Change management
Staff Management
Schedule Development
Operations Management
Data Analytics
KPI
Personal Information
Willing To Relocate: Anywhere
Timeline
Chief Operating Officer
The Hirsh Center
09.2015 - Current
Clinical Operations Manager
The Hirsh Center
09.2015 - Current
Supervisor X-Ray Technologist
Palm Beach Sports Medicine and Orthopaedic Center
09.2011 - 09.2015
Community Liaison Manager
Tender Care Health
07.2009 - 09.2011
Operations Manager
AT&T
01.1993 - 06.2005
Associate's degree - Radiologic Technology
Medvance
A.S. in Business Management And Administration -
Tulsa Junior College
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