JEANNE ARETAKIS
KINGS PARK,NY
Summary
Highly motivated and dedicated professional with a strong background in customer service, retail, pet care, and hospitality. Demonstrated expertise in providing exceptional customer service to all clients/subscribers. Proven ability to work in fast-paced environments while maintaining a positive attitude and attention to detail. Demonstrated ample experience in providing care to animals. Seeking a challenging role where I can utilize my skills and experience to contribute to the success of an organization.
Overview
11
11
years of professional experience
Work History
Kennel Attendant
West Hills Emergency Animal Hopsital And Clinic
09.2023 - Current
- Execute animal care plans for recovery and boarding through owner requests and veterinarian guidance
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Process invoices for medical billing
- Organize all pertinent paperwork for animal stays
- Update clients on the status of their animal via phone
- Sanitize the hospital daily for animal, staff, and client safety
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
Customer Service/Billing Representative
Newsday Media Group
09.2022 - 09.2023
- Communicate with subscriber’s via phone
- Identify and assess subscriber’s needs and wants in order to achieve satisfaction
- Handle complaints and provide alternatives and solutions
- Provide knowledgeable answers to questions about subscriptions, products and pricing
- Negotiate subscription price with subscribers in order to retain their subscription
- Enter in late/missed paper complaints accurately and efficiently
- Place holds on subscribers accounts when requested
- Provide necessary information to potential subscribers to onboard them
- Create new subscriptions for willing customers
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Processed payment via telephone with focus on accuracy and efficiency.
Customer Care/Data Entry
Health Extension Pet Food
12.2021 - 03.2022
- Communicate with customers via phone, email, and live chat
- Identify and assess customer’s needs in order to achieve satisfaction
- Handle customer complaints and provide appropriate solutions and alternatives
- Help customers navigate website and place orders
- Provide knowledgeable answers to questions about products, pricing and availability
- Respond to shipping inquiries and answer order status questions
- Call stores for weekly orders and accurately enter orders within the Fishbowl system
- Cancel/edit online orders and subscriptions via the Shopify Ecomm App
- Note errors/discrepancies with orders
Kennel Attendant
West Hills Animal Hospital & Emergency Center
01.2019 - 11.2021
Kitchen Aide
Olsen’s Rest Home
03.2020 - 12.2020
Stylist Apprentice/Dog Groomer
Petsmart
05.2017 - 12.2019
Lead Cashier/Petcare Associate
Petsmart
01.2014 - 05.2017
Retail Associate
Old Navy
01.2013 - 12.2013
Education
High School Diploma -
Centereach High School
Centereach, NYSkills
- Microsoft Office Suite
- Pet Grooming
- Kennel Management
- Housekeeping
- Shopify App
- Animal Medication Administration
- Animal Restraint
- Customer Service
- Social Networking
- Olark Live Chat Support
- Medical Invoice Processing
- Money Handling
- Data Entry
- Bill Negotiation
- Social Media
Timeline
Kennel Attendant
West Hills Emergency Animal Hopsital And Clinic
09.2023 - Current
Customer Service/Billing Representative
Newsday Media Group
09.2022 - 09.2023
Customer Care/Data Entry
Health Extension Pet Food
12.2021 - 03.2022
Kitchen Aide
Olsen’s Rest Home
03.2020 - 12.2020
Kennel Attendant
West Hills Animal Hospital & Emergency Center
01.2019 - 11.2021
Stylist Apprentice/Dog Groomer
Petsmart
05.2017 - 12.2019
Lead Cashier/Petcare Associate
Petsmart
01.2014 - 05.2017
Retail Associate
Old Navy
01.2013 - 12.2013
High School Diploma -
Centereach High School
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