JEANNE COOK
Red Wing,M
Summary
Certified Ophthalmic Technician with strong background in ocular diagnostics, patient care, and clinical procedures. Competent in operating advanced medical equipment and conducting comprehensive eye exams. Focused on team collaboration and achieving results, ensuring adaptability in fast-paced environments. Known for precision, reliability, and effective communication skills. Talented in handling both the medical and administrative end of facility work.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Technician Supervisor
Mayo Clinic Health System
05.2021 - Current
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
- Increased diagnostic accuracy by calibrating and maintaining specialized ophthalmic equipment according to manufacturer guidelines.
- Provided exceptional customer service, addressing patient concerns promptly and professionally during visits.
- Demonstrated adaptability by learning new technologies quickly as they were introduced into the clinic setting.
- Identified opportunities for cost savings by evaluating and recommending more efficient equipment and supplies.
- Streamlined inventory management processes, ensuring adequate stock levels of necessary supplies at all times.
- Reduced wait times for patients by streamlining appointment scheduling and optimizing clinic workflow.
- Contributed to the growth of the practice through effective marketing strategies and positive word-of-mouth referrals from satisfied patients.
- Strengthened relationships with referring physicians through consistent communication regarding patient updates and treatment plans.
- Fostered teamwork among staff members through effective collaboration efforts during high-pressure situations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Certified Ophthalmic Technician
Mayo Clinic Health System
05.2012 - Current
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Enhanced patient care by performing accurate and efficient diagnostic testing in ophthalmology procedures.
- Demonstrated adaptability by learning new technologies quickly as they were introduced into the clinic setting.
- Ensured the accuracy of patient records by diligently updating medical histories, medications, and insurance information.
- Assisted with complex surgical procedures, ensuring timely completion and minimizing post-operative complications.
- Conducted Humphrey Visual Field Testing as part of overall vision evaluation.
- Developed strong rapport with patients by providing empathetic support during sensitive diagnostic tests and procedures.
- Supported pediatric patients'' needs, adapting testing methods to accommodate various age groups effectively.
- Educated patients on proper eye care techniques, resulting in improved overall ocular health outcomes.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured and recorded visual acuity and color vision testing.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
Daycare Provider
Self-employeed
01.2006 - 05.2012
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
Certified Ophthalmic Assistant
Fairview Health Services
05.2000 - 11.2005
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
Certified Medical Assistant
Fairview Health Services/ Urgent Care
05.2000 - 11.2005
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
Certified Medical Assistant
Olmsted Medical Center
06.1996 - 05.2000
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Performed Drug and Alcohol testing according to regulations and maintained staff competencies.
Education
Diploma - Medical Assistant
Minneapolis Business College
Roseville, MN06-1996
High School Diploma -
Lincoln High
Lake City06-1995
Skills
- Patient relations
- Examination room preparation
- Intake management
- Retinoscopy and Manual Refracting
- Organization
- Teamwork
- Epic Super User
- Subject matter expert
- HIPAA compliance
- Patient safety and Fall Champion
- Ophthalmic instrumentation
- Optical coherence tomography
Certification
BLS Certification through the American Red Cross
COT certification through IJCHAPO
Timeline
Certified Ophthalmic Technician Supervisor
Mayo Clinic Health System
05.2021 - Current
Certified Ophthalmic Technician
Mayo Clinic Health System
05.2012 - Current
Daycare Provider
Self-employeed
01.2006 - 05.2012
Certified Ophthalmic Assistant
Fairview Health Services
05.2000 - 11.2005
Certified Medical Assistant
Fairview Health Services/ Urgent Care
05.2000 - 11.2005
Certified Medical Assistant
Olmsted Medical Center
06.1996 - 05.2000
Diploma - Medical Assistant
Minneapolis Business College
High School Diploma -
Lincoln High
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