Summary
Overview
Work History
Education
Skills
Personal and Professional References
Timeline
AdministrativeAssistant

Jeanne Dennis

Anderson,IN

Summary

Reliable and enthusiastic individual offering experience in customer service, purchasing, and overall public and interpersonal communication skills.

Adept at prioritizing tasks, maintaining organization, and dedicated to quickly learning and adapting to new life and job paths.

Excellent work ethic and commended for cultivating a positive work culture through friendly and optimistic attitude.

Overview

23
23
years of professional experience

Work History

Administrative Assistant

Loose Funeral Homes & Crematory
Anderson, Indiana
01.2022 - Current
  • Answered multi-line phone system, routing calls and delivering messages to staff.
  • Filed life insurance claims, keeping a detailed status system for all accounts.
  • Filed death certificates and Medicaid claims.
  • Worked closely with and updated decedent's family members about insurance and/or payments.
  • Entered payments, completed general scanning/filing tasks, edited/proofed obituaries and memorial folders, all with careful detail to accuracy.

Deputy Clerk

Madison County Clerk’s Office
Anderson , IN
03.2020 - 07.2021
  • The main duty of this job was to file new suits brought by attorneys and people filing pro se cases. I became very familiar with many types of court cases and the required documents for each. I filed divorces, legal separations, annulments, emergency custody cases, protection orders, driver license reinstatements, replacement titles, civil torts, civil plenaries, mortgage foreclosures, and adoptions. This job required extreme care with confidential information. My day was filled with phone inquiries, taking restitution payments, filing new cases, keeping in daily contact with the 6 circuit courts, scheduling court hearings, and entering service for returned summons. It was a fast paced job that I excelled at and enjoyed.

Substitute Teacher

Randolph Central School Corporation
Winchester, IN
12.2016 - 11.2019
  • Assisted students of all ability levels develop life-long learning skills and good study habits
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts
  • Developed and deepened relationships with students and faculty to promote optimal student learning environments

Customer Service Associate

Fitzgerald Glider Kits
Byrdstown, TN
08.2010 - 08.2016

This was a family owned business that expanded and grew quickly selling a desirable commodity in the trucking industry. Their production focus was the re-manufacturing of diesel engines and drive shafts and then placing those components into a new chassis and selling the product at a fraction of the cost of a new truck. I held several positions with the company, this being the last before moving north to Indiana in 2016.

Responsibilities included but were not limited to :

*Conferred with customers about concerns with products or services to resolve issues quickly and provide a positive experience.

*Managed customer relations through daily communication and interaction both in person and via telephone.

*Assisted with secretarial and office tasks for the service manager.

*Created and processed invoices for all repair and maintenance services.

Warranty Technician

Fitzgerald Glider Kits
Byrdstown, TN
08.2010 - 08.2016

This was a position I held for 2 years with the company. With around 20,000 glider trucks on the road and numerous parts that could potentially fail, processing warranty claims was, many days, unrelenting.

My duties included:

*Kept in close communication with the warranty department about daily claims.

*Shipped new parts nationwide and internationally. Many parts were shipped via UPS, however, when larger, heavier parts were required to be shipped, I prepared the product for departure and sought quotes from freight companies and communicated those shipping records to accounts payable.

*Received defective parts and submitted claims and parts to vendors for warranty reimbursement.

*Maintained detailed spreadsheets documenting all claims, costs, reimbursements, and communication with both vendors and internal warranty department.

Purchasing Assistant

Fitzgerald Glider Kits
Byrdstown, TN
08.2010 - 08.2016

I accepted this position with the company and had no knowledge of the difference between a bolt and a screw. However, I dedicated myself to learning all I could as quickly as I could and was grateful for the confidence entrusted in me. It was a fast-paced job that required constant attentiveness to detail and accuracy. As production demands grew exponentially, so did the challenge of streamlining processes for optimal efficiency and maintaining stock of over 800 different parts where the lack of just one could interrupt production. I learned to work well under pressure!

My responsibilities included:

*Established and managed vendor relationships.

*Created purchase orders with over 40 vendors.

*Oversaw purchase order shipments by managing deadlines and cancellation dates.

*Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers. Maintained close communication with the accounting department.

*Performed weekly inventory assessments.

Education

Bachelor of Science - Interdisciplinary Studies

Tennessee Technological University
Cookeville, TN
05.2012

Skills

  • Verbal and written communication
  • Self-motivated
  • Attention to detail
  • Customer-service oriented
  • Emotional Intelligence
  • Deadline driven
  • Creative problem solving
  • Friendly team member
  • Interpersonal skills
  • Stress tolerance
  • Dedication to accuracy
  • Adherence to confidentiality

Personal and Professional References

Steve Lawson

Phone: (606) 306-1928

Funeral Director - Talbott Funeral Home, Albany, KY.


Sonja Riddell

Phone: (765) 278-7276

Coworker/Administrative Assistant - Loose Funeral Home , Anderson, IN


Elizabeth Riley

Phone: (931) 704-1893

Manager - CJR Bottling, Byrdstown, TN



Timeline

Administrative Assistant

Loose Funeral Homes & Crematory
01.2022 - Current

Deputy Clerk

Madison County Clerk’s Office
03.2020 - 07.2021

Substitute Teacher

Randolph Central School Corporation
12.2016 - 11.2019

Customer Service Associate

Fitzgerald Glider Kits
08.2010 - 08.2016

Warranty Technician

Fitzgerald Glider Kits
08.2010 - 08.2016

Purchasing Assistant

Fitzgerald Glider Kits
08.2010 - 08.2016

Bachelor of Science - Interdisciplinary Studies

Tennessee Technological University
Jeanne Dennis