Jeanne Dillon
Yreka,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
25
25
years of professional experience
Work History
Shop Supervisor
Fire Mtn Gems
03.2003 - 04.2007
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
- Streamlined operations through effective employee scheduling and task delegation.
Customer Service Representative
Cox Communications
02.1997 - 01.2000
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Ground Radio Repair Technician
USAF And ANG
04.1982 - 01.1990
- Streamlined repair processes through meticulous documentation of common issues, solutions, and parts inventory management.
- Leveraged strong problem-solving skills to diagnose complex issues, developing tailored solutions for each unique situation.
- Improved overall equipment performance by identifying design flaws and recommending modifications to manufacturers.
- Enhanced equipment reliability by conducting thorough diagnostics and implementing preventive maintenance procedures.
Education
Associate of Applied Science - Communications Systems Technology
Coleman College
San Diego, CA01.1996
High School Diploma -
South Broward HS
Hollywood, FL05.1980
Skills
- Order Processing
- Safety Procedures
- Budget Planning
- Store operations
- Safety processes and regulations
- Math Skills
Timeline
Shop Supervisor
Fire Mtn Gems
03.2003 - 04.2007
Customer Service Representative
Cox Communications
02.1997 - 01.2000
Ground Radio Repair Technician
USAF And ANG
04.1982 - 01.1990
Associate of Applied Science - Communications Systems Technology
Coleman College
High School Diploma -
South Broward HS
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