JEANNE FONTENOT

Directed training initiatives for newly hired case managers to elevate team performance. Managed a targeted caseload of clients (Critical Events Program) with complex medical and social challenges, facilitating their reintegration into treatment. Oversaw client attendance and medication adherence to optimize health outcomes. Provided strategic guidance to case managers on maintaining timely updates regarding client progress. Partnered with CSM to ensure compliance with Ryan White standards of care. Supported front desk operations during staff breaks or absences to ensure seamless service delivery. Leveraged excellent interpersonal skills and a trauma-informed perspective in all client engagements.

• Responsible for maintaining a case load of HIV/AIDS clients with varying degrees of education, socioeconomic status, housing accessibility, mental health/substance abuse issues and medical fragility. Advocating for clients with respect to financial assistance or referrals to outside agencies to meet clients needs. Work closely with clients to increase their engagement in/and adherence to all aspects of their HIV treatment. Experience with RW parts A&B and adherence related to HIV treatment. Excellent oral and written communication skills. Excellent customer service skills very adept at conflict resolution and dealing with providers of medical and psychiatric care to help ensure compliance with all aspects of treatment. Track labs to monitor and document treatment adherence related to HIV treatment. Attend appointments with clients who require additional support to help them remain compliant with services such as; direct pharmacy assistance, pillbox assistance, education and regular home visit.

• Responsible for maintaining case load of HIV/AIDS clients with varying degrees of education, socioeconomic status, housing accessibility, functionality, support systems and medical fragility. Work closely with clients experiencing multiple co-morbidities helping to coordinate their healthcare to achieve the best possible health outcomes. Advocating for clients with respect to financial assistance and referrals to other Agencies for additional needs. Work closely with providers of medical and psychiatric care to help ensure compliance with all aspects of treatment. Track labs to monitor and document treatment adherence related to HIV treatment. Attend appointments with clients who require additional support to help them remain compliant with services such as; direct pharmacy assistance, pillbox assistance, education and regular home visit.

• Hired and Trained direct service workers to enhance skills in addressing mental health issues and diagnoses. Guaranteed strict compliance with all policies of all entities, which included consumer population and staff. Arranged schedules for house staff and supported case load of consumers on their appointments. Provided expert oversight to two home managers responsible for treatment planning, attending all meetings with outside agencies, completing paperwork required by Medicaid and Department of Health and Hospital, advocating for all the consumers and supervising all appointments to ensure continuity of care.

• Rendered high level of assistance to HIV/AIDS patients by providing exceptional care and addressing their diverse medical needs. Performed daily rounds in the hospital for all HIV/AIDS patients, as well as home and hospice visits. Regularly interacted with homeless, chronically mentally ill persons, disabled persons, people who are struggling with substance abuse issues and diverse populations of all ethnic backgrounds with varying levels of education. Established long-term, quality relationships with outside agencies including Veterans Affairs, Denver Police and numerous community based organization.

• Adeptly managed the case management responsibilities at Intensive Treatment House (IT House) Supervised daily activities of five employees to develop their competencies and achieve their maximum levels of potential. Facilitated training and attended meetings with outside agencies involved with consumers. Allocated all budgets to fund daily operations of the facility with 13 consumers living in the home. Collaborated with all other community homes to ensure a continuity of care throughout the housing spectrum. Interacted with patients diagnosed with severe and persistent mental illness and substance abuse in both a group and one on one setting. Drove all efforts to save money while simultaneously providing exceptional care for the consumers. Enrolled in Food Bank of Denver, took a class on nutrition, and worked as a volunteer. Slashed food budget 30% by securing regular donations with food bank and various companies.