Jeanne Gonzalez
Morro Bay,CA
Summary
Proven professional with a track record of enhancing visitor experiences at California State Parks and adept in data analysis from roles with the California Highway Patrol and Department of Social Services. Recognized for exceptional communication and adaptability, excelling in public education and problem-solving. Commended by the State for organizational improvements, demonstrating unparalleled attention to detail and multitasking abilities.
Overview
28
28
years of professional experience
Work History
Senior Park Aide
California State Parks
05.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Lead and created programs for diverse groups of visitors to learn about the natural, cultural and recreational history of Morro Bay State Park and Montana De Oro State Park.
- Prepared reports and accounting documents of museum operations.
Office Assistant
California Highway Patrol
04.2023 - 04.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
Clerk
California Department of Social Services
07.2021 - 04.2023
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Received commendation from State for organizing case file room.
Lead Tour Guide
San Diego Zoo Safari Park
05.1997 - 11.2020
- Worked closely with management staff to create new and lucrative tours.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Established positive relationships with tour members through fun and engaging conversation.
Education
Bachelor of Arts - Communications
Univeristy of Southern Mississippi
Hattiesburg, MS05-1993
Skills
- Excellent Communication
- Professionalism
- Adaptability
- Attention to Detail
- Multitasking Abilities
- Visitor services
- Data Analysis
- Public Education
- Problem-Solving
- Worker Training
- Effective Communication
- Self Motivation
Timeline
Senior Park Aide
California State Parks
05.2024 - Current
Office Assistant
California Highway Patrol
04.2023 - 04.2024
Clerk
California Department of Social Services
07.2021 - 04.2023
Lead Tour Guide
San Diego Zoo Safari Park
05.1997 - 11.2020
Bachelor of Arts - Communications
Univeristy of Southern Mississippi
Similar Profiles
Victoria KrantzVictoria Krantz
Parks Interpretive Specialist- MPA Outreach/Education at California State Parks - Crystal Cove State ParkParks Interpretive Specialist- MPA Outreach/Education at California State Parks - Crystal Cove State Park
Betsy BrakleyBetsy Brakley
Senior Maintenance Technician at California State Parks - Prairie Creek RNSPSenior Maintenance Technician at California State Parks - Prairie Creek RNSP
Nicholas GonzalezNicholas Gonzalez
State Parks Lifeguard at California State ParksState Parks Lifeguard at California State Parks