Jeanne Griffiths
Wailuku,HI
Summary
Dynamic and results-oriented professional with a proven track record at Coffee Bean & Tea Leaf, where I excelled in beverage preparation and customer satisfaction. Leveraged analytics and a positive attitude to enhance service delivery, achieving consistently high customer satisfaction scores. Skilled in espresso machine operation and POS systems, I'm a fast learner eager to contribute to team success.
Overview
6
6
years of professional experience
Work History
Barista
Coffee Bean & Tea Leaf
11.2022 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Packaged bagels, muffins and other food items for customer purchase.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Intern
Swan Interiors
01.2022 - 05.2022
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Volunteer
Project Venture Hawaii
08.2018 - 05.2021
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Education
High School Diploma -
Hawaii Technology Academy
Kihei, HI05-2025
Skills
- Soft selling
- Beverage Preparation
- Opening and closing duties
- Espresso machine operation
- POS Systems
- Cash Handling
- Display case merchandising
- Answering Phones
- Positive Attitude
- Recordkeeping
- Analytics
- Fast Learner
Timeline
Barista
Coffee Bean & Tea Leaf
11.2022 - Current
Intern
Swan Interiors
01.2022 - 05.2022
Volunteer
Project Venture Hawaii
08.2018 - 05.2021
High School Diploma -
Hawaii Technology Academy
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