Jeanne Hawkins
Senior Sales Customer Service
Evansville,IN
Summary
Dynamic Customer Service Representative with a proven track record at General Dollar Store, excelling in issue resolution and cash handling. Enhanced customer satisfaction through effective communication and merchandising strategies, driving increased sales. Recognized for adaptability and teamwork, consistently creating an inviting shopping environment that fosters customer loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
General Dollar Store
04.2013 - 04.2014
- Provided exceptional support to customers by addressing inquiries and resolving issues promptly, enhancing overall satisfaction.
- Assisted in maintaining store inventory by restocking shelves and organizing products, ensuring optimal product availability.
- Handled cash transactions accurately during checkout, contributing to efficient store operations and minimizing discrepancies.
- Collaborated with team members to create an inviting shopping environment, improving customer experience and retention.
- Implemented effective merchandising strategies by arranging displays that highlighted promotions, attracting more customer interest.
Education
Diploma ,Early Chilhood Development - Pre-schoolers
IVTC,- Technical School Along / Internal Corespondence School
1st. Ave 01.1992
Skills
Issue resolution
Cash handling
Inventory management
Product organization
Merchandising strategies
Customer engagement
Checkout efficiency
Communication skills
Sales promotion
Retail environment
Product availability
Customer service
Adaptability and flexibility
Time management
Call center experience
Customer relations
Decision-making
Task prioritization
Call center operations
Sales expertise
Quality control
Assertiveness
Service upselling
Spreadsheets
Professional telephone demeanor
Prioritization
Service standard compliance
Clerical support
Order fulfillment
Multi-line phone talent
Product promotion
Timeline
Customer Service Representative
General Dollar Store
04.2013 - 04.2014
Diploma ,Early Chilhood Development - Pre-schoolers
IVTC,- Technical School Along / Internal Corespondence School