Jeremy Jay Curtis
Minnicks Drive Thru
Fairfield,OH
25
years of professional experience
Dedicated customer service professional with a proven track record in conflict resolution and customer satisfaction. Adept at managing high-stress situations and enhancing customer experiences through effective problem-solving.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Customer Service Representative
3 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with product selection, ensuring a positive shopping experience.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Handled customer feedback professionally, implementing suggestions to improve service quality.
- Ensured cleanliness and organization of the workspace to maintain a welcoming environment for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Salesperson, Grill Operator, Assistant Manager
9 Years 5 Months- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Collaborated with kitchen staff to ensure timely food preparation and service during peak hours.
- Maintained cleanliness and organization of dining area, enhancing overall guest satisfaction.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Trained new team members on menu items, service protocols, and operational procedures.
- Monitored inventory levels and assisted in restocking supplies to support seamless operations.
- Resolved customer complaints promptly, fostering loyalty and repeat business through effective communication skills.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Crew Leader
2 Years 11 Months- Supervised crew members to ensure adherence to operational standards and customer service excellence.
- Coordinated shift schedules to optimize staffing levels during peak hours, enhancing service efficiency.
- Trained new employees on food safety protocols and restaurant procedures for improved compliance.
- Implemented inventory management practices to reduce waste and maintain stock levels effectively.
- Monitored food preparation processes to uphold quality standards and consistency across menu items.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Shift Leader
3 Years 5 Months- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Resolved customer complaints and issues promptly, enhancing overall guest satisfaction.
- Implemented inventory management strategies to reduce waste and optimize product availability.
- Monitored food preparation processes to ensure compliance with quality and health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Assistant
2 Years 10 Months- Assisted in training new staff on customer service protocols and operational procedures.
- Monitored inventory levels, placing orders to maintain stock availability for daily operations.
- Enhanced customer satisfaction by resolving issues promptly and maintaining positive interactions.
- Implemented process improvements that streamlined workflow and reduced wait times for customers.
- Assisted in the training of new employees, ensuring they were prepared for their roles within the team.
- Maintained cleanliness standards throughout the establishment by enforcing company policies on sanitation practices among staff members during shifts.
- Oversaw cash handling procedures at the end of each shift, ensuring accuracy in reporting daily sales totals.
- Improved shift efficiency by carefully delegating tasks and monitoring employee performance.
- Coordinated with vendors when necessary to ensure timely delivery of needed supplies or services required for smooth operation during assigned shifts.
- Addressed customer concerns quickly and professionally, helping to maintain high levels of satisfaction among patrons.
Licensed Practical Nurse
2 Months- Administered medications and treatments according to established protocols and patient care plans.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted in developing individualized care plans based on patient assessments and needs.
- Educated patients and families on health management and medication administration procedures.
- Trained new staff on best practices in patient care and regulatory compliance standards.
- Implemented infection control measures, enhancing safety within the facility environment.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
Licensed Practical Nurse
2 Years 1 Month- Led initiatives to improve patient comfort and satisfaction through tailored nursing interventions.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration under the supervision of an RN, catheter insertion, and other routine nursing procedures.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Administered controlled narcotics, gave shots, and performed catheterizations.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
Licensed Practical Nurse
1 Year 1 Month- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Collaborated with interdisciplinary teams to ensure holistic patient care delivery.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Administered controlled narcotics, gave shots, and performed catheterizations.
- Comforted and counseled patients and families throughout the care process.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
Certified Nursing Assistant
1 Year 2 Months- Monitored vital signs and reported changes to nursing team, facilitating timely interventions.
- Assisted nursing staff with patient assessments, supporting accurate documentation and care planning.
- Provided compassionate care to residents, ensuring comfort and safety throughout daily activities.
- Organized and maintained cleanliness of patient rooms, contributing to a healthy environment.
- Trained new staff on procedures and best practices, enhancing team efficiency and care quality.
- Implemented patient mobility programs, improving overall resident health outcomes and independence.
- Collaborated with healthcare professionals to develop individualized care plans for residents' needs.
- Advocated for resident rights and preferences, fostering a supportive community atmosphere within the facility.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and tooth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcer development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
Certified Nursing Assistant
1 Year 10 Months- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Provided emotional and psychological support to patients and their families, fostering positive a a positive healthcare experience.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
Sales Associate
2 Years 5 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to restock shelves promptly, ensuring product availability for customers.
- Maintained store organization and cleanliness, contributing to a positive retail environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
LPN License - LPN
Skills
Customer service
Active listening
Critical thinking
Transaction processing
Problem resolution
Retail sales experience
Point-of-sale operations
Issue resolution
Conflict resolution
Issue resolution
Transaction processing
Customer feedback analysis
Timeline
Customer Service Representative
Minnicks Drive Thru
05.2026 - CurrentRead More
Crew Leader
McDonald's
03.2023 - 02.2026Read More
Salesperson, Grill Operator, Assistant Manager
Waffle House
12.2016 - 05.2026Read More
Shift Leader
Bob Evans
05.2013 - 10.2016Read More
Shift Assistant
Brown's Drive Thru
06.2010 - 04.2013Read More
Licensed Practical Nurse
Embassy Nursing Centers
03.2010 - 05.2010Read More
Licensed Practical Nurse
Oxford View Nursing Home
02.2008 - 03.2010Read More
Licensed Practical Nurse
Tri County Extended Care Center
03.2007 - 04.2008Read More
Certified Nursing Assistant
Garden Manor Nursing Facility
01.2006 - 03.2007Read More
Certified Nursing Assistant
Glen Meadows Retirement Community
03.2004 - 01.2006Read More
Sales Associate
Walmart
10.2001 - 03.2004Read More
D. Russle E
LPN License from LPN
Read More