Jeanne Kiyohara
Summary
Dedicated lead dining room server with a focus on guest satisfaction, food safety, and effective communication. Committed to delivering exceptional dining experiences and fostering strong resident relationships.
Dynamic professional with a strong background in food service and guest satisfaction. Recognized for attention to detail and conflict resolution skills, ready to drive exceptional dining experiences in fast-paced environments.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Lead dining room server
Legacy of Centennial Hills
Las Vegas, Nevada
09.2024 - Current
- Provided attentive service to residents during meal times.
- Maintained cleanliness and organization of dining areas.
- Assisted in preparing and serving meals to residents.
- Supported special events by preparing and serving meals for gatherings.
- Followed proper sanitation protocols when cleaning tables and chairs between guests.
- Delivered food items to tables in a timely manner.
- Built rapport with residents to enhance their dining experience.
Food and Beverage Supervisor
Hilton Homewood suites
Aliso Viejo, California
10.2018 - 08.2021
- Prepared and cooked meals daily as the primary chef, ensuring high-quality food, proper presentation, and adherence to food safety standards.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Resolved complex guest complaints swiftly employing active listening and de-escalation techniques to turn negative experiences into loyal brand advocacy.
- Thrived in a high pressure, fast paced environment requiring constant physical stamina,multitasking and absolute attention to detail.
- Coordinated inventory management for food and beverage supplies.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Implemented sanitation practices to ensure cleanliness and safety compliance.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
Education
Daewon Foreign Language High School
Seoul, Korea Konkuk University
Seoul , KoreaSome College (No Degree) - Veterinary Medicine
California State Polytechnic University, Pomona
Pomona, CASkills
- Meal preparation
- Food safety
- Sanitation practices
- Safe food handling
- Event coordination
- Guest complaint resolution
- Customer service
- Guest satisfaction
- Customer service focus
- Effective communication
- Active listening
- Conflict resolution
- Time management
- Multitasking ability
- Attention to detail
- Organization skills
- Team collaboration
- Reliable work ethic
- High energy level
- Fine dining experience
- Resident support
- Customer engagement
Languages
Korean
Professional
Accomplishments
Awards & Recognition
- Employee of the Year – Homewood Suites by Hilton
- Employee of the Month – Homewood Suites by Hilton
- Employee of the Month – Legacy Centennial Hills Assisted Living
- Promoted from Dining Server to Dining Room Lead Server in recognition of strong leadership, outstanding customer service, and dedication to resident care.
Certification
Certifications
- CPR Certification
- ServSafe Food Handler/Food & Beverage Certification
- TAM (Techniques of Alcohol Management) Card
Timeline
Lead dining room server
Legacy of Centennial Hills
09.2024 - Current
Food and Beverage Supervisor
Hilton Homewood suites
10.2018 - 08.2021
Daewon Foreign Language High School
Konkuk University
Some College (No Degree) - Veterinary Medicine
California State Polytechnic University, Pomona