Jeanne Shankles
Elizabethton,TN
Summary
Dynamic Insurance Agent with proven expertise in customer service and account management, honed at The Yates Agency and Farmers Insurance Agency. Excelled in building client relationships and exceeding sales quotas, achieving increased lead conversion rates. Skilled in policy adjustments and maintaining expert product knowledge, ensuring optimal client coverage and satisfaction.
Knowledgeable with comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
Work History
Insurance Agent
The Yates Agency
04.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
Insurance Agent
Farmers Insurance Agency
02.2013 - 03.2023
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
Education
High School Diploma -
Elizabethton High School
Elizabethton, TN01-1988
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Account management
Timeline
Insurance Agent
The Yates Agency
04.2023 - Current
Insurance Agent
Farmers Insurance Agency
02.2013 - 03.2023
High School Diploma -
Elizabethton High School
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