Jeanne Sutton
Gainesville,GA
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge in sales and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
38
38
years of professional experience
Work History
Sales Manager I
Anthem Blue Cross Blue Shield
05.1986 - Current
- Coach and counsel renewal team, assisting with individual selling and retention efforts to maximize potential and reach individual and team goals.
- Relationship building with internal and external partners.
- Execute retention and specialty upsell goals.
- Identify and develop sales and retention strategies.
- Problem solve effectively to improve client satisfaction.
Regional Sales Representative
Anthem Blue Cross Blue Shield
03.1994 - 11.2019
- Researched potential clients and markets to prepare for sales appointments.
- Maintained routine communication with brokers to build and cultivate relationships.
- Conducted enrollment meetings with benefit presentations.
- Consistent leader on the sales team earning top sales in individual and small group markets.
- Negotiated rates when needed.
- Cultivate internal relationships.
Customer Service Rep
Anthem Blue Cross Blue Shield
05.1986 - 01.1994
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Science - Business Management
Gainesville College
Oakwood, GA04.1986
Skills
- Performance Management
- Team leadership
- Verbal and Written Communication
- Product Knowledge
- Market Intelligence
- Relationship Building
- Goal Setting
- Problem solving
- Decision making
Timeline
Regional Sales Representative
Anthem Blue Cross Blue Shield
03.1994 - 11.2019
Sales Manager I
Anthem Blue Cross Blue Shield
05.1986 - Current
Customer Service Rep
Anthem Blue Cross Blue Shield
05.1986 - 01.1994
Associate of Science - Business Management
Gainesville College
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