Jeannea Coates
Macclenny,FL
Summary
Dynamic professional with a proven track record in claims processing, mortgage loan coordination, and customer service. Demonstrated success in motivating teams to deliver exceptional client experiences through continuous support and positive reinforcement. Skilled in efficient workload management and task completion. Collaborative in enhancing employee experiences and recognizing outstanding client interactions. Possesses strong analytical and problem-solving skills, with a history of coaching teams for improved performance. Seeking a managerial role to apply expertise in fostering a client-centric culture of excellence, optimizing both employee and client experiences
Overview
8
8
years of professional experience
Work History
Support Coordinator
International Alliance Group
Pheonix, AZ
07.2022 - Current
- Spearheaded recruitment and selection processes, ensuring a high-quality teaching workforce to meet organizational goals.
- Implemented streamlined systems to optimize the credentialing process, ensuring accurate verification of qualifications for international teachers.
- Demonstrated meticulous attention to detail in task execution, showcasing exceptional organizational skills.
- Collaborated effectively with Management and Professional Development to support the structure for international teachers, ensuring a seamless transition.
- Identified and implemented workflow improvements, enhancing operational efficiency.
Claims Processor
Navia Benefits
Renton, WA
04.2021 - 05.2022
- Orchestrated the administration of a substantial volume of employee benefits claims, ensuring timely and accurate resolution for heightened participant satisfaction.
- Exhibited effective communication skills and meticulous attention to detail in the review of claim documentation, validation of information, and determination of claim eligibility.
- Collaborated closely with internal teams, employers, and participants, streamlining the efficient gathering of necessary documentation for a seamless and expedited claims process.
- Applied extensive knowledge of employee benefits policies and coverage terms to precisely evaluate claims, resulting in fair and impartial claim settlements.
Underwriting Assistant
NewRez
Jacksonville, Florida
06.2016 - 03.2021
- Supervised the processing of conventional, FHA, and VA loans with exceptional accuracy and efficiency, enhancing customer satisfaction.
- Ensured accurate and timely processing of loan applications for various loan types, meeting or exceeding established turnaround times.
- Facilitated effective communication between borrowers, underwriters, and loan officers, fostering seamless communication channels and expediting the loan decision-making process.
- Reviewed and analyzed financial documents and credit reports with meticulous attention to detail, assessing loan feasibility and compliance for accurate loan assessments and reduced risk of default.
Education
Bachelor of Science - Social Sciences Education
FSU
Tallahassee, FL05.2019
High School Diploma -
First Coast Academy
Jacksonville, FL05.2005
Skills
- Skill Development
- Administrative Management
- Payroll Administration
- Office Management
- Travel Coordination
- Employee Supervision
- Database Administration
- Data Entry
Timeline
Support Coordinator
International Alliance Group
07.2022 - Current
Claims Processor
Navia Benefits
04.2021 - 05.2022
Underwriting Assistant
NewRez
06.2016 - 03.2021
Bachelor of Science - Social Sciences Education
FSU
High School Diploma -
First Coast Academy
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