Jeanne D'arc Murhandikire
Manassas,Virginia
Summary
Highly trained professional with 8+ years IT experience including 6 years experience as a scrum master. Proven ability to lead and coach teams to success while fostering an environment of continuous improvement
Overview
11
11
years of professional experience
1
1
Certification
Work History
Agile Lead/Scrum Master
PRINCE GEORGE’S COUNTY
Largo, MD
04.2021 - Current
- Coached 5+ teams to higher levels of maturity by improving their process and ensuring they adhered to the Scrum framework
- Facilitated discussion, decision making, and conflict resolution across 4 cross-functional teams
- Used Agile methods and processes to coach 4 product owners through complex problem-solving and solution strategies
- Ensured user stories were 100% ordered, defined, and ready to be worked on by the team
- Identified 10+ complex impediments and assisted 5+ teams in identifying a path to deliver on their sprint commitments
- Guided Agile principles and facilitation skills to ensure 20+ teams were working in an Agile mindset and utilizing Scrum practices
Sr Scrum Master
TD BANK
Richmond, VA
01.2019 - 03.2021
- Oversaw 5 successful consecutive release cycles, increasing content by 25%, decreasing bugs 30%, and assuring 100% functionality with each cycle.
- Implemented a monthly release schedule that increased the number of work items released by 30%
- Led and coached Product Owners to improve story writing, feature discovery, and requirements gathering process which led to an increase in customer satisfaction and a decrease in time-to-delivery by 20%
- Achieved 3 employee recognition awards for exceeding expectations regarding quality and project execution
- Coached teams on Scrum practices, which resulted in improved estimating by 70%
Agile Consultant/Scrum Master
CAPITAL ONE BANK
Richmond, VA
06.2016 - 11.2018
- Played a key role in the definition, development, implementation, and ongoing improvement of Agile practices (with an emphasis on Scrum) within the team and IT organization.
- Responsible for leading the continual Agile transformation and practices as well as promoting accountability and transparency across all levels of the organization.
- Worked directly with product owners to build a mature backlog and translate that backlog concisely to the development team.
- Tracked iteration’s progress daily, reporting impediments, ensuring the sprint’s commitment are met and identifying bottlenecks and/or possible risks in the delivery process.
- Shielded the team from distractions so focus can remain on delivery of iteration goals.
- Collaborated with stakeholders and managers to assist with prioritization and keep the team motivated.
- Educated and supported the team throughout the agile transformation process
Project Coordinator/scrum Master
FREDDIE MAC
Manassas, VA
03.2013 - 05.2016
- Supported the Agile teams in their development, playbook creation, and in establishing consistent best practices
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Defined relevant metrics that helped the program evaluate progress and adjust as needed
- Advised on and implemented dependency management techniques between internal teams and third parties, release managers, and between Agile teams
- Established collaborative partnership with key stakeholders and built trust to ensure leadership buy-in across both Business and IT
- Provided numerous reports for time tracking, tracked tickets, time worked per ticket and time worked by employees
- Tracked progress of User stories and involved in reviewing, prioritizing & estimation to approval and move to release.
Help Desk/ Service Desk Analyst
CIGNA
Arlington, VA
08.2011 - 03.2013
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used Jira and Zoho desk for ticketing
- Followed departmental procedures regarding customer call etiquette
- Cooperated and communicated with other team members to meet departmental goals.
Education
Bachelor's Degree - Computer Science
Jamia Hamdard
New Delhi, IndiaSkills
- Agile Methodologies: Scrum, Kanban, Extreme programming,Safe
- Project Management
- Software Development
- Facilitation
- System Analysis
- Team Leadership
- Jira Project Tracking Tool, Confluence, TFS, Slack, SharePoint,Smartsheet
Certification
- Professional Scrum Master 1 (PSM 1)
- Professional Project Manager (PMP)
- AWS Certified Cloud Practitioner
Timeline
Agile Lead/Scrum Master
PRINCE GEORGE’S COUNTY
04.2021 - Current
Sr Scrum Master
TD BANK
01.2019 - 03.2021
Agile Consultant/Scrum Master
CAPITAL ONE BANK
06.2016 - 11.2018
Project Coordinator/scrum Master
FREDDIE MAC
03.2013 - 05.2016
Help Desk/ Service Desk Analyst
CIGNA
08.2011 - 03.2013
Bachelor's Degree - Computer Science
Jamia Hamdard
- Professional Scrum Master 1 (PSM 1)
- Professional Project Manager (PMP)
- AWS Certified Cloud Practitioner
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