Jeannesia Warren Foxe
Tampa,FL
Summary
Proven achiever with a strong background in customer relations and sales, honed at Highland Management. Skilled in relationship building and product knowledge, I excel in creating positive outcomes. My dedication to quality control and interpersonal communication has consistently enhanced client satisfaction and team productivity, achieving over 100% of sales quotas regularly. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.
Overview
2
2
years of professional experience
Work History
Picker Packer
Amazon
Temple Terrace, FL
02.2022 - 01.2024
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Representative
Highland Management
Tampa, FL
02.2024 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
High School Diploma -
Thomas Jefferson High School, Tampa, Fl
Tampa, FL05.2022
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Relationship Building
- Product and service knowledge
- Sales closing
- Customer Retention
- Negotiation Tactics
- Upselling and Cross Selling
- Relationship selling
- Product Packaging
- Order Picking
- Warehouse Safety
- Packing Accuracy
- Quality Control
- Shipping and receiving
- Quick Learner
- Dependable and reliable
- Motivated Team Player
- Time Management
- Heavy Lifting
- Stocking and Replenishing
- Order Fulfillment
Timeline
Sales Representative
Highland Management
02.2024 - 05.2024
Picker Packer
Amazon
02.2022 - 01.2024
High School Diploma -
Thomas Jefferson High School, Tampa, Fl