Jeannette Alonso
West Palm Beach,FL
Summary
Productive Call Center Representative with 12 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Flexible Customer Service Representative offering 20 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Skilled Processing Agent with relevant background in managing and analyzing data, streamlining operations, and ensuring compliance with company policies. Strengths include strong organizational skills, high-level accuracy, and the ability to manage multiple tasks simultaneously. In previous roles, have consistently improved efficiencies and reduced errors, contributing to overall team success.
Overview
20
20
years of professional experience
Work History
License Tax Processing Agent/Manager of Operations
Jackson Hewitt
West palm , Florida
01.2021 - Current
- Prepared tax return documents for clients.
- Met with clients to gather information and discuss line item tax return components.
- Developed financial reports using bank statements and created personal balance sheets and net worth statements.
- Conducted research and compiled backup documentation.
- Counseled clients on tax planning aspects by explaining laws regarding estate tax and gift tax.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Implemented tax reduction strategies to analyze and minimize tax liabilities.
- Displayed superior confidentiality in mail, telephone and in-person communications.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Customer Service Representative
Unlimited Auto Wash LLC
West Palm Beach, FL
03.2017 - 03.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained financial controls by keeping drawers accurate, obtaining change, checking for counterfeits and keeping large bills out of sight.
- Scanned barcodes to process sales and share pricing information with customers.
- Possessed mathematical skills perform manual configurations.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Salon Manager
Marrero's Hair Salon
West palm beach, FL
01.2015 - 11.2017
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Developed, implemented and tracked marketing and promotional strategies to strengthen long-term business success and meet demanding objectives while maintaining budgetary guidelines.
- Resolved guest complaints.
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Supervised all financial transactions related to the business, including banking procedures, cash flow and accounting processes.
Specialist for Kids Department
Aeropostale Inc
Manhattan, NY
08.2011 - 12.2014
- Replenished inventory with focus on addressing customer needs.
- Bent, lifted, opened, and moved clothing to the sales floor.
- Performed daily inventory cycle counts and assisted with full audits.
- Palletized products for shipping or transfer to sales floor.
- Verified product numbers with scanners and manual tracking.
- Educated customers on product and service offerings.
- Interacted with customers, explaining important product features in detail, which helped in purchasing decisions.
- Engaged customers with proper greetings and by asking decisive questions that would best explain what each needed.
Customer Service Representative
Ross dress for less
West Palm Beach, FL
02.2010 - 01.2013
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Cashier
Winn Dixie Supermarket
West Palm Beach, FL
08.2005 - 10.2007
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Helped with purchases and signed customers up for rewards program.
Education
License Notary - Certificate
Notary On Line Education Program
Tallahassee, FL03-2025
Phlebotomy - Phlebotomist Certification
Center for Career Training
3915 W Oakland Park Blvd2018
High School Diploma -
Saint Gregory High School
California City, CA2017
Life Insurance Certification - Life Insurance Certified Agent
Primerica
2101 Vista pkwy #2002016
GED -
Survivor Charters High school
3100 Old congress ave2003
Skills
- Computer proficient
- Financial records and processing
- Bilingual in [ English & Spanish ]
- Retail sales customer service
- High-energy attitude
- Business development understanding
- Sharps disposal
- Data entry
- Drawing blood
- Tax preparation
- Client consultation
- Interpersonal skills
- Data analysis
- Team building
- Regulatory compliance
Timeline
License Tax Processing Agent/Manager of Operations
Jackson Hewitt
01.2021 - Current
Customer Service Representative
Unlimited Auto Wash LLC
03.2017 - 03.2019
Salon Manager
Marrero's Hair Salon
01.2015 - 11.2017
Specialist for Kids Department
Aeropostale Inc
08.2011 - 12.2014
Customer Service Representative
Ross dress for less
02.2010 - 01.2013
Cashier
Winn Dixie Supermarket
08.2005 - 10.2007
High School Diploma -
Saint Gregory High School
Life Insurance Certification - Life Insurance Certified Agent
Primerica
GED -
Survivor Charters High school
License Notary - Certificate
Notary On Line Education Program
Phlebotomy - Phlebotomist Certification
Center for Career Training
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