Dwayne Fisher
Claymont,DE
Summary
Seeking opportunity to provide wonderful customer service and/or be a difference maker in the community.
Overview
11
11
years of professional experience
Work History
Operations Agent
Southwest Airlines
Baltimore, MD
06.2024 - Current
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Prepare final weight and balance documentation, ensuring cargo and passenger loads are safe.
- Operate jet bridge in an safe manner, manage the boarding process to ensure timely departures.
- Communicate with flight crews regarding flight plans, weather, and passenger counts.
- Assure compliance with security procedures, and monitor the gate area.
Ramp Agent
Southwest Airlines
Philadelphia, PA
10.2017 - 06.2024
- Pick up and transported cargo and baggage to and from aircraft.
- Determined flight close-out times and completed and verified flight forms.
- Protected customers' baggage from loss, theft and damage by handling them properly.
- Utilized mathematical functions to interpret aircraft weight and balance loading instructions.
- Coordinated activities for the ground crew ensuring that tasks were completed on time.
- Conducted safety checks on ground support equipment to ensure compliance with regulations.
- Collaborated with team members to streamline baggage handling processes and improve efficiency.
Bus Driver
First Student
Philadelphia, PA
08.2017 - 04.2020
- Performed walk-around inspection of my school bus Transport
- School students to & from school safely.
- Provide excellent customer service to parents & School District of Philadelphia
- Reported delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios
- Obeyed traffic laws, and follow established traffic and transportation procedures
Lead Fueler
AIRCRAFT SERVICES INTERNATIONAL GROUP
PHILADELPHIA, PA
07.2015 - 09.2017
- Monitor the proper fuel that the fueler had to put unto an aircraft.
- Enforce safety protocol to all fuelers.
- Make sure all paperwork for all airlines are correct & done in a timely manner. Safely
- Operate 5k, 10k, & 15k fuel tanker trucks.
VSA (Vehicle Service Attendant)
HERTZ CORP.
Philadelphia, PA
07.2016 - 05.2017
- Vehicle preparation to ensure vehicle is ready for customer pick-up.
- Check for vehicle damage and ensure features of the vehicles are operational.
- Meet processing and standardization quotas.
- Perform related tasks as directed by managers.
Education
High School Diploma -
ARISE ACADEMY CHARTER PHILADELPHIA
PENNSYLVANIA, UNITED STATESNursing Candidate
COMMUNITY COLLEGE OF PHILADELPHIA
PHILADELPHIA, UNITED STATESSkills
- Consistent
- Hard work ethic
- Friendly
- Self-Motivated
- Quick learner
- Computer proficient
- Leader
- Problem-solving abilities
Timeline
Operations Agent
Southwest Airlines
06.2024 - Current
Ramp Agent
Southwest Airlines
10.2017 - 06.2024
Bus Driver
First Student
08.2017 - 04.2020
VSA (Vehicle Service Attendant)
HERTZ CORP.
07.2016 - 05.2017
Lead Fueler
AIRCRAFT SERVICES INTERNATIONAL GROUP
07.2015 - 09.2017
Nursing Candidate
COMMUNITY COLLEGE OF PHILADELPHIA
High School Diploma -
ARISE ACADEMY CHARTER PHILADELPHIA