JEANNETTE BOX
Atlanta,GA
Summary
Dynamic technology consultant and former National Customer Service Manager at Georgia-Pacific LLC, skilled in SAP and project management. Proven track record in driving digital transformation initiatives and enhancing customer service excellence. Adept at fostering collaboration and implementing process improvements that streamline operations and elevate business performance.
Overview
39
39
years of professional experience
Work History
Business Owner
J's Classic Finds
11.2022 - Current
- Own eCommerce and online retail store selling vintage, new, and hand-crafted jewelry.
- Implemented online sales processes to reach a broader audience effectively.
Technology Consultant
JCBOX LLC
Remote
03.2022 - Current
- Technology Consultant in the areas of Project Management, Software Applications, IT Account Management, and SDLC.
- Expertise in SAP (SD/Pricing/Billing), OpenText, SAS Marketing Operations, SaaS, Shopify, Digital Asset Management, eCommerce/EDI, Manufacturing, Customer Service, Supply Chain, Retail/Consumer Goods, and Product Development.
- Implemented software tools for project management and collaboration.
Managing Partner | Senior Leader
Fastarmed LLC
Las Vegas, USA
06.2021 - Current
- Directed functional areas: Legal (patents/trademarks), Finance, Technology, Project Management, Supply Chain (Order to Cash, Logistics, Distribution).
- Supported manufacturing functions and procurement; co-led product development initiatives.
- Collaborated with customers, vendors, suppliers, and investors to foster relationships.
- Led strategic planning efforts aligning company vision with market trends.
- Cultivated partnerships with key stakeholders to expand business opportunities.
- Implemented operational improvements that streamlined processes and reduced costs.
- Negotiated contracts with suppliers, vendors, and clients to secure favorable terms.
- Conducted quality control checks on deliverables prior to distribution.
IT Manager|Project Manager
Georgia-Pacific LLC
Atlanta, USA
10.2005 - 05.2021
- Support all functional areas with a dotted line to the president.
- Manage the project portfolio, IT service catalog, roadmap, and initiatives to support capabilities.
- Act as an IT advocate for businesses to drive awareness of system integrity in support of IT.
- Managed vendor relationships to ensure service quality and compliance with standards.
- Coordinated software updates and system upgrades across multiple platforms.
- Trained staff on new technologies and best practices for effective usage.
SAP Business Systems Consultant
Georgia-Pacific LLC
Atlanta, USA
07.1997 - 10.2005
- Led implementation of projects for acquisitions, divestitures, and category expansion across all CPG divisions.
- Managed new business initiatives to drive growth and market positioning.
- Supported all CPG divisions as SAP Functional Leader, ensuring alignment with organizational goals.
National Customer Service Manager
Georgia-Pacific LLC
Atlanta, USA
01.1994 - 07.1997
- Manage Customer Service teams for northeast and central regions in Consumer Products.
Customer Assistance Team Lead
Toyota Motor Sales USA
Torrance, USA
06.1990 - 07.1993
- Managed team of customer service representatives to enhance operational efficiency.
- Provided warranty information and guidance for lemon law and arbitration cases.
- Assisted consumers with product-related inquiries, ensuring timely resolutions.
Customer & Warranty Service Manager
Toyo Tires USA
Compton, USA
09.1986 - 06.1990
- Oversaw customer service and technical service teams to enhance operational efficiency.
- Provided nationwide service and warranty assistance to customers, ensuring prompt resolutions.
Education
Bachelor of Science - Business Administration, Business Management
California State University - Dominguez Hills
CarsonAssociate of Arts (A.A.) - Business Administration
Cypress College
Cypress, CASkills
- SaaS and generative AI tools
- Project management and PMO
- Process improvement strategies
- SAP ECC and S4 HANA
- Digital transformation initiatives
- SDLC methodologies
- IT account management
- Business analysis techniques
- Marketing technology solutions
- Systems integration expertise
- Customer service excellence
- Leadership and vision
- Delegation and management skills
- Decision making processes
- Collaboration and teamwork
- Written communication proficiency
- Organizational skills
Years Of Experience
Over 20 Years
Websites
Timeline
Business Owner
J's Classic Finds
11.2022 - Current
Technology Consultant
JCBOX LLC
03.2022 - Current
Managing Partner | Senior Leader
Fastarmed LLC
06.2021 - Current
IT Manager|Project Manager
Georgia-Pacific LLC
10.2005 - 05.2021
SAP Business Systems Consultant
Georgia-Pacific LLC
07.1997 - 10.2005
National Customer Service Manager
Georgia-Pacific LLC
01.1994 - 07.1997
Customer Assistance Team Lead
Toyota Motor Sales USA
06.1990 - 07.1993
Customer & Warranty Service Manager
Toyo Tires USA
09.1986 - 06.1990
Bachelor of Science - Business Administration, Business Management
California State University - Dominguez Hills
Associate of Arts (A.A.) - Business Administration
Cypress College
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