Jeannette Burgess
Fremont,CA
Summary
Senior Leader who has led a progressive career successfully directing diverse portfolios in the hyper-growth, high pressure tech industry. Passionate about creating and delivering innovation, strategic alignment across cross functional teams, stakeholder relationships and being a connector of people and opportunities. Highly skilled in Systems Integration, Rationalization, Operations, Strategy, People Management, System/Program Deployment and Project Portfolio Management.
Overview
11
11
years of professional experience
Work History
Director Strategy, Product, Operations
VMware
Palo Alto, CA
08.2022 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Measured and reviewed performance via KPIs and metrics.
Senior Staff Operations Managerr
VMware
Palo Alto, CA
04.2022 - 08.2022
- Provided strategic recommendations to supervisors regarding new or modified company practices.
- Maintained regular engagement with key client contacts while influencing key stakeholders.
- Motivated team members and devised strategies to improve workflow.
- Established short- and long-term company goals, policies and procedures, monitoring progress and results.
- Identified client business and operational needs and introduced services to provide solutions.
- Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.
- Identified and solved complex strategy problems to drive organizational goals.
- Formulated high-level organizational strategy to collaborate with senior managers on projects and deliver organizational impact.
- Coordinated inter-departmental workflow and operations, managing client relationships and projects.
Senior Staff Manager
VMware, CTO
Palo Alto, CA
06.2017 - 04.2022
- Identified and solved complex strategy problems to drive organizational goals.
- Standardized operational frameworks and governance structures to facilitate organizational rhythms.
- Collaborate with executive-level management in the development of performance goals and long-term operational plans for the organization ensuring that alignment is achieved and disseminated
- Formulated high-level organizational strategy to collaborate with senior managers on initiatives to deliver organizational impact.
- Devised and oversaw communication strategies for specific purposes and long-term strategic goals.
- Spearheaded cross-functional initiatives to achieve business goals driving increased collaboration and impact.
- Set strategic goals for operational efficiency and increased productivity for direct reports
- Devised and implemented strategies to promote organizational growth, penetrate new collaborative opportunities and improve established standards and initiatives.
- Provided leadership to employees through coaching, feedback and performance management.
- Empowered staff members to contribute to continuous improvement, quality, and growth of company.
- Coordinated inter-departmental workflow and operations, managing stakeholder relationships and projects.
- Consulted with finance directors to establish procedures in accordance with program changes to facilitate long-term planning.
- Reviewed budgetary data for accuracy and consistency with goals and objectives.
- Provided strategic recommendations to supervisors regarding new or modified company practices.
Senior Operations Manager/Chief of Staff, Cloud
VMware
Palo Alto, CA
03.2015 - 06.2017
- Leveraged analytical, design and implementation skills to offer leadership and support to all operations areas.
- Led strategic planning, negotiations and contracting for legal, finance, vendor management, resources, document management, recruiting and many others.
- Drive implementation and delivery of large-scale Cloud-Native initiatives with an aggressive roadmap.
- Clarify, prioritize, and drive project commitments as while maintaining accountability.
- Formulated high-level organizational strategy to collaborate with senior managers on net new projects and deliver organizational impact.
- Analyzed financials to prepare for meetings and readouts.
- Monitored assignment timelines to accomplish projects by established due dates.
- Built strong relationships with key internal and external stakeholders to support strategic communications and product adoption.
- Developed and collaborated presentation materials for Executive briefings, organizational readouts, press announcements, and industry events
- Prepared meeting agendas, notes and briefing materials.
- Briefed supervisor and staff on key issues and projects.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
Senior Technical Program/ Technical Marketing
VMware
Palo Alto, CA
03.2013 - 03.2015
- Plan, execute, and finalize projects within constraints of delivering on time, within budget and scope objectives, including acquiring resources and coordinating efforts across business units
- Manage all collateral and messaging for the Hands-on Labs Program, develop and execute on marketing campaign and strategies
- Drive business results by utilizing key performance indicators to influence leaders, management, employee engagement and behaviors by aligning with VMware company initiatives, strategy and operating priorities
- Provide counsel, coaching and execution support to leaders and business partner’s companywide to guide staff on company strategic goals, why the goals matter, and how they contribute
- Work directly with senior organization members (across all product business units) to set the overall strategy and objectives for the Hands-on Labs program to ensure alignment with product launches and corporate initiatives, while securing technical resources to support large events and develop Hands-on Labs
- Institute and manage yearlong development cycle for content architecture and infrastructure
- Focus on maturation of program through process review and improvement initiatives
- Work closely with project managers to track progress and provide updates on any changes in strategy or priorities, which in turn is used to report to status to senior executives to drive business decisions
- Work directly with external sponsors, Corporate Marketing and legal to secure equipment for VMware.
- Integrated new technologies to meet needs of event driven program, example moving Hands-on Labs into OneCloud.
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
- Assisted management in development and enforcement of vendor performance standards, suggesting approaches to optimize vendor efficiency.
- Refined program efforts to meet defined objectives by implementing timelines, budgets, dashboard monitoring and quality assurance methods.
Education
CMMI Certified for Development Inquiry Driven Leadership, MIT/Sloan school of Business -
01.2021
6 Sigma Greenbelt -
University of Southern California
01.2011
Bachelor of Arts - Sociology & History
University of New Mexico
01.1997
Associate of Arts -
Cottey College
01.1994
Skills
- Strategies & Tactical Executions
- Operational Optimization
- Stakeholder Relations
- Cross-Functional Collaboration
- Communications
- Budget Control
- Business Leadership
- Advocate
- Organizational Development
- Leadership and People Development
Timeline
Director Strategy, Product, Operations
VMware
08.2022 - Current
Senior Staff Operations Managerr
VMware
04.2022 - 08.2022
Senior Staff Manager
VMware, CTO
06.2017 - 04.2022
Senior Operations Manager/Chief of Staff, Cloud
VMware
03.2015 - 06.2017
Senior Technical Program/ Technical Marketing
VMware
03.2013 - 03.2015
CMMI Certified for Development Inquiry Driven Leadership, MIT/Sloan school of Business -
6 Sigma Greenbelt -
University of Southern California
Bachelor of Arts - Sociology & History
University of New Mexico
Associate of Arts -
Cottey College