Jessica Lapp
Lake Mary,FL
Summary
Results-driven professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director, Product Management Strategy and Operations
Finastra
12.2021 - 06.2024
- Overseen business unit risk management, including development and adherence to the risk framework
- Built global teams for service delivery operations, resource management, business insights, and product project management
- Established and governed the product portfolio strategy, informed by customer and business needs
- Effectively prioritized product roadmaps, making appropriate tradeoffs between long-term investments and short-term wins, balancing product commitments and agility
- Partnered with cross-functional leadership teams to anticipate risks and develop scalable solutions
- Drove alignment with partners, key stakeholders, and leaders to review/establish product pricing and COGS analysis to manage profitability
- Responsible for continual evaluation of existing operating models; creating standard operating procedures to enable resource and tools efficiencies across the business
- Established quarterly/monthly business review governance, including key performance indicators and data-driven metrics.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Identified opportunities for improvement in operational performance metrics.
- Implemented systems for tracking progress on key initiatives or projects.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Monitored market conditions and competitor activities to inform business decisions.
- Ensured compliance with all relevant regulations, policies and procedures.
Chief of staff, DIGITAL COMMUNITY Markets
Finastra
08.2019 - 12.2021
- Worked directly for SVP, Digital to plan, manage, and advise on general business operations and financial activities with an elevated level of confidentiality
- Directly managed business operations, project management, risk management, and coordination for the business
- Facilitated leadership team collaboration for key business activities such as fiscal year planning and objectives, including creation and measurement of KPIs
- Responsible for special (confidential and/or high impact) projects, including cross-functional collaboration, oversight of project deliverables, managing through barriers, and presentations to leadership
- Managed key customer interactions cadence to keep executives close to customer feedback
- Ongoing responsibility of operational design to ensure overall optimization and operational efficiencies.
LEAD PRODUCT MANAGER
Finastra (formerly D&H)
08.2013 - 08.2019
- Responsible for the management of the product life cycles to optimize profit, client expectations, marketing, financial and corporate growth objectives
- Served as primary product management contact for key company acquisitions including transition activities
- Defined strategy, vision, and prioritization of product roadmap.
PRODUCT SPECIALIST/CONSULTANT
D&H cooperation
Fl
11.2008 - 08.2013
- As product subject matter expert, responsible for identifying opportunities for both clients and the business through the identification, and understanding, of their goals and challenges
- Collaborated with stakeholders throughout the product lifecycle, from ideation to launch and beyond, to build and deliver competitive products.
E-commerce manager
greylock federal credit union
Ma
05.1998 - 11.2008
- Built and managed the Credit Union’s electronic/online branch, including creation and adherence of All policies, procedures, regulatory compliance, vendor management, and risk mitigation
- Responsible for all online activities, such as consumer loan and mortgage lending, internet banking, and electronic member communications.
Education
Bachelor's Business Administration and Management - Management Studies Major with a concentration in Electronic Commerce.
Cambridge College
MA05.2007
Skills
- Communication & Presentation Skills
- Adaptability
- Collaboration
- Leadership & Team Management
- Vendor & Project Management
- Decision Making
- Process Improvement & Optimization
- Risk Management
- Staff Development & Management
- Operations Management
Websites
Affiliations
- Co-lead Girl Scouts of Citrus Counsel troop, helping to build confidence, kindness, and leadership skills in future professionals.
- Participant of the Women@Finastra mission to enable and empower women in the workforce.
- Active participant on Elementary private and Middle public school advisory boards.
- Member of Homeowner's Association board.
Certification
- Pragmatic Marketing, Product Management Certification
- Center of Financial Training Certificates in Microsoft Office
Timeline
Director, Product Management Strategy and Operations
Finastra
12.2021 - 06.2024
Chief of staff, DIGITAL COMMUNITY Markets
Finastra
08.2019 - 12.2021
LEAD PRODUCT MANAGER
Finastra (formerly D&H)
08.2013 - 08.2019
PRODUCT SPECIALIST/CONSULTANT
D&H cooperation
11.2008 - 08.2013
E-commerce manager
greylock federal credit union
05.1998 - 11.2008
Bachelor's Business Administration and Management - Management Studies Major with a concentration in Electronic Commerce.
Cambridge College