Jeannette Coffey
Maysville,NC
Summary
Motivated and detail-oriented paralegal student seeking an entry-level position in a small criminal law firm. Dedicated to supporting attorneys through legal research, writing, and case preparation while continuing to develop professional skills in the justice system.
Overview
2024
2024
years of professional experience
Work History
Customer Service Associate
Assistant Director
03.2022 - 07.2023
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems and implementing successful corrective actions
- Defined clear targets and objectives and communicated to other team members
- Created and updated physical records and digital files to maintain accurate, and compliant documentation
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Sales Representative
06.2020 - 03.2022
- Consulted with businesses to supply accurate product and service information.
- Contributed to event marketing, sales and brand promotion.
- Generated advertising brochure for vendor use.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Created and implemented store displays, promoting sales and growth
- Improved overall customer purchasing experiences
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth
- Monitored customer order process and addressed customer issues
- Participate in inventories, receiving merchandise and placement of merchandise on the sales floor
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Associate of Applied Science - Paralegal Studies
Carteret Community College
Morehead City05-2027
Skills
- Strong attention to detail and time management
- Excellent communication and teamwork
- Basic understanding of criminal procedure and court systems
- Case organization and file management
- Legal research and writing
- Microsoft Office (Word, Excel, PowerPoint)
- Confidentiality and professionalism in handling client information
Timeline
Assistant Director
03.2022 - 07.2023
Sales Representative
06.2020 - 03.2022
Customer Service Associate
Associate of Applied Science - Paralegal Studies
Carteret Community College
Career Development Goals
- Earn a paralegal certification upon graduation
- Continue developing advanced legal writing and research skills
- Gain experience working on criminal and cold case files
- Attend professional development workshops or courses in criminal justice and forensic law