Jeannette Cota
Tucson,AZ
Summary
Dynamic professional with extensive experience in customer service and team leadership at Whataburger. Proven ability to enhance operational efficiency through strategic planning and effective communication. Skilled in data analysis and appointment scheduling, consistently achieving high client satisfaction and fostering strong relationships. Committed to maintaining a positive and professional environment.
Overview
10
10
years of professional experience
Work History
Receptionist
Center for advance spin care
Tucson, AZ
01.2024 - Current
- check in patients
- answer all phone calls
- schedule and reschedule all appointments
- administrative support
- Manage mail and deliveries
- security procedures
Behavioral Technician
Centria
Tucson, AZ
01.2024 - Current
- Supporting families in facilitating clients’ achievements of developmental milestones.
- Collaborating with patients and clients to enhance their physical and emotional well-being.
- Observation and documentation of behaviors recording data related to progress and setbacks.
- Providing support to patients in developing and maintaining daily living skills.
- Assisting behavioral analysts in preparing client materials.
Supervisor
TJX
Tucson, AZ
04.2022 - 11.2024
- Overseeing inventory and supplies by receiving, storing in trailers.
- Supervise staff making sure they are doing their job as safely as they can.
- Order supplies, optimize assesses workflow.
- Enter the daily krona data making sure approval for time off.
- Also, ensure that any voluntary time off (VTO) is recorded each day as it’s offered.
- Check that employees are clocking in at the correct time clock.
- Have them sign to confirm that their recorded time is accurate.
- Ensure that the facility equipment is properly maintained.
- Track expenses related to fuel, storage, and track maintenance.
General Manager
Whataburger
Tucson, AZ
05.2020 - 04.2022
- Oversee day-to-day operations of a QSR restaurant.
- This includes inventory counting and adjusting, truck ordering and receiving, managing food cost and theft, Shift management, customer service ambassador.
- Responsible for all aspects of Hiring, termination, disciplinary coaching, and scheduling of about 50 Management and team members at a time.
- Provided praise and support to each team member as needed.
- Analyzing the expected customer volume for each day, adjust the shifts to maximize coverage during peak times without requiring any server to work extra hours, thus keeping the payroll costs within the budget.
- Performed above unit level management including Quarterly Business reviews, Zone business meeting, sales projections, and writing and approve plan for the next quarter.
- I also aligned Marketing, Training, and recruiting departments to promote the business and grow the team.
Arizona Department of Correction
Tucson, AZ
06.2016 - 05.2021
- Oversee inmates in designated areas and constantly supervise them, looking for unusual behavior.
- Rule infractions, and suspicious activity.
- Maintaining orders and security is paramount, and officers must ensure inmates’ safety.
- We all routinely inspect inmates and visitors for possession of hazardous materials, search for inmates’ cells for prohibited objects and conduct frequent head counts to account for each prisoner.
- We control the movement of inmates and maintain records.
- We report any information such as damage to property or any inmates’ problems that arise during my shift.
Education
SERV Safe Certification - Food handlers’ card
04.2025
Associate of Sciences - Business Management
Brown Mackie
Tucson, AZ06.2016
Associate of Arts - Externship
KS Mission
Tucson, AZ05.2016
Some College (No Degree) - Cosmetology
Empire Beauty College
Tucson, AZ04-2009
Skills
- Customer service
- Team leadership
- Project management
- Data analysis
- Effective communication
- Inventory management
- Administrative support
- Behavioral observation
- Client relationship
- Mail distribution
- Business operations
- Business administration
- Basic accounting
- Schedule management
- Scheduling
- Customer and client relations
- Strategic planning
- Appointment scheduling
- Business correspondence
- Time management
- Call redirection
- Security
- Data entry
- Travel coordination
- Staff management
- Office supply inventory control
- Verbal and written communication
- Office administration
- Multi-line telephone operation
- Organization skills
- Calendar management
- Bookkeeping
- Document management
- Front desk operations
- Calm demeanor
- Office management
- Positive and professional
Timeline
Receptionist
Center for advance spin care
01.2024 - Current
Behavioral Technician
Centria
01.2024 - Current
Supervisor
TJX
04.2022 - 11.2024
General Manager
Whataburger
05.2020 - 04.2022
Arizona Department of Correction
06.2016 - 05.2021
SERV Safe Certification - Food handlers’ card
Associate of Sciences - Business Management
Brown Mackie
Associate of Arts - Externship
KS Mission
Some College (No Degree) - Cosmetology
Empire Beauty College