Jeannette Girod
Sapulpa,OK
Summary
Dynamic hospitality professional with extensive experience at BBD2 Diner, excelling in team leadership and exceptional customer service. Proven ability to enhance guest satisfaction through effective multitasking and cash handling. Skilled in POS operation and new hire training, consistently delivering results in fast-paced environments while fostering strong customer relationships.
Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Barista
Ludger's Bavarian Cakery
09.2026 - Current
- Processed customer orders and payments through POS system with accurate cash handling.
- Welcomed customers quickly and delivered friendly service during busy bakery shifts.
- Prepared drinks and menu items following recipe steps and quality standards.
- Kept work area clean, organized, and ready for efficient daily operations.
- Followed food safety and hygiene rules to reduce contamination and illness risk.
- Improved checkout flow through careful cash management and efficient POS use.
- Maintained neat, organized workspace to support customer comfort and smooth service.
Buffet Server
Atrium Hotel
05.2026 - 09.2026
- - Strong buffet presentation standards were maintained through timely item replacement and freshness checks.
- - Smooth meal periods were supported through quick adjustments to changing guest volume.
- - Pleasant guest dining experience was supported through clean, organized buffet conditions.
- - Fast-paced service demands were met through effective multitasking across multiple responsibilities.
- - Reduced guest wait times through close coordination with kitchen staff on buffet replenishment.
- - Improved guest first impressions through creative buffet presentation enhancements.
- - Positive guest service outcomes were supported through attentive service and proactive needs assessment.
Server, Server Trainer, Manager/Bartender
BBD2 Diner
06.2021 - 04.2026
- Trained new servers on menu knowledge, POS use, and guest service standards.
- Managed high-volume sections while preserving order accuracy and guest satisfaction.
- Reconciled checks, processed payments, and balanced cash drawers with consistent accuracy.
- Resolved guest concerns professionally, turning service issues into positive dining experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
GED -
Tulsa Community College
Tulsa, OKSkills
Time management
Cash handling
Opening and closing duties
Team leadership
Exceptional customer service
Order taking
Cash register operation
Espresso machine operation
Beverage preparation
Safe food handling practices
POS system operation
New hire training
Up-selling
Sales expertise
Basic math
Multitasking and organization
Relationship building
Responsible alcohol service
Staff management
Dining room management
Liquor restocking
Bar service preparation
Certification
Able Commision Liquor License
THD Food Handlers Permit
Timeline
Barista
Ludger's Bavarian Cakery
09.2026 - Current
Buffet Server
Atrium Hotel
05.2026 - 09.2026
Server, Server Trainer, Manager/Bartender
BBD2 Diner
06.2021 - 04.2026
GED -
Tulsa Community College