Jeannette Guillen
Fresno,CA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at Madera Community Hospital. Skilled in multitasking and excellent customer service, demonstrated through proactive problem-solving and efficient project collaboration. Adaptability and attention to detail led to significant improvements in workflow and client relations, without relying on numerical percentages for impact.
Overview
4
4
years of professional experience
Work History
DME Specialist
Madera Community Hospital
05.2019 - 07.2020
- Followed all company policies and procedures to deliver quality work.
- Maintained a constant and heavy workload
- Submitted authorizations for required medical supplies or medications when needed.
- Checked on authorizations daily to ensure process moved along sufficiently.
Workers Comp Specialist
Madera Community Hospital
05.2019 - 07.2020
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Submitted authorizations through adjusters.
- Calling adjusters daily to provide updates and to check authorizations.
Receptionist
Madera Community Hospital
05.2017 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Representative
American Array Solar
01.2016 - 03.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
No Degree - Nursing
Madera Community College
Madera, CAHigh School Diploma -
Madera High School
Madera, CA06.2003
Skills
- Excellent Customer Service
- Multitasking skills
- Some Typing
- Work extremely well with others
- Great phone etiquette
- Worked with ECW
- Adaptability and Flexibility
- Self Motivation
- Attention to Detail
Timeline
DME Specialist
Madera Community Hospital
05.2019 - 07.2020
Workers Comp Specialist
Madera Community Hospital
05.2019 - 07.2020
Receptionist
Madera Community Hospital
05.2017 - 07.2020
Sales Representative
American Array Solar
01.2016 - 03.2017
No Degree - Nursing
Madera Community College
High School Diploma -
Madera High School
Similar Profiles
Leticia Flores-MejiaLeticia Flores-Mejia
Environmental Services Housekeeper at Madera Community HospitalEnvironmental Services Housekeeper at Madera Community Hospital
Kimberly Lugo-JimenezKimberly Lugo-Jimenez
Medical Assistant at Madera Community HospitalMedical Assistant at Madera Community Hospital
Maricela RiveraMaricela Rivera
Nurse Assistants at Madera Community HospitalNurse Assistants at Madera Community Hospital