Jeannette Gutierrez
New York
Summary
Highly proficient Director of Operations with extensive knowledge in financial leadership and operational needs. Skilled in effectively monitoring daily operations of non-profit organizations, dedicated to streamlining processes to decrease costs and promote organizational efficiency. Resourceful and tech-savvy decision-maker with deep understanding of non-profit operations, making informed and strategic choices for the benefit of the organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Operations
New Settlement Apartments
03.2024 - Current
- Oversee daily operations across multiple departments (Facilities, Operations, & Finance), ensuring seamless coordination and efficient execution of tasks.
- Collaborate with senior management to develop and execute strategic plans, mission goals and objectives to drive organizational growth.
- Manage and monitor the organization's cashflow (AR and AP)
- Assist in the preparation of annual budgets, working closely with department heads to gather necessary information.
- Facilitate cross-department communication to ensure consistent understanding of budgetary goals and constraints.
- Streamline budget processes for increased accuracy and timely completion of financial reports.
- Evaluate team performance across multiple departments to provide guidance and feedback
- Define, implement, and revise operational policies and guidelines.
- Establish strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Facilitate seven annual training sessions on budget management for new employees, enhancing their efficiency.
- Work with Human Resources to assess labor patterns and hiring requirements.
Deputy Director of Operations
New Settlement Apartments
09.2021 - Current
- Ensure consistent and smooth implementation of daily operational procedures
- Implement new procedures or operational changes
- Secured 93% of contract funds reimbursable to the organization
- Prepare annual grant and contract budgets with Program Directors.
- Request and review Budget vs. Actual monthly reports for all contract responsibilities.
- Evaluate team performance, provide guidance and feedback
- Manage grants accounting to ensure that expenditures are consistently aligned with grant & program budgets throughout the grant/contract period for the following contracts:
- Ensure proper allocation of shared costs, review and improve methodology regularly
- Coordinate with accounting to make necessary adjustments to personnel and OTPS for contract
vouching - Monitor cash flow and determine weekly payable selections.
- Respond to requests for information and provide reports or documentation for donors via mail or email.
- Assist in preparing files and providing documents during annual audits & and for any agency audits.
- Serve as fiscal audit liaison for contracts and grants.
- Work with departmental teams to identify and prioritize technology needs.
- Troubleshoot technical issues and liaison with IT vendors to resolve service request
- Develop relationships with program officer(s) and other grant representatives.
- Trained and guided team members to maintain high productivity and performance metrics.
Administrative Coordinator for Community Services
NEW SETTLEMENT APARTMENTS
07.2017 - 09.2021
- Perform a variety of HR functions while handling confidential information and processing new-hire paperwork, commuter, medical, and 401k benefit enrollments
- Update the company’s website by posting job opening, calculating and reporting website donations for fifteen departments to accounts
- Hire and conduct onboarding events for new employees and plan yearly staff outing and holiday party events
- Processed bi-weekly payroll for 250 full-time and part-time staff via Paychex payroll services
- Serve as a liaison between accountants, vendors, IT and company staff
- Prepare bank deposits via Capital One Bank Intellix Cash Management System, Sterling National Bank’s Smart Pay System, and communicate figures to Accountants
- Monitor weekly expenses and determine accounts payables selections contingent upon available cash funds
- Oversee and ensure payroll policies and paid time off accruals are set up and calculated accurately
- Maintain an accurate record-keeping system of financial, employee, and office records
- Process check requests and invoices; charge expenses to accounts and cost centers
- Schedule copier, telephone, and IT service calls for satellite offices
- Manage conference & community rooms’ calendar for Executive Director and six afterschool programs.
Administrative Coordinator for Property Management
NEW SETTLEMENT APARTMENTS
09.2014 - 06.2017
- Prepared progress reports and conducted annual performance evaluations for all administrative staff
- Processed bi-weekly payroll for 250 full-time and part-time employees
- Created and maintained an electronic document managing system for storing invoices and check requests
- Tracked invoices, processed payments, and communicated with vendors
- Recruited, interviewed, and hired qualified candidates for vacant administrative support positions
- Served as IT support to 250 employees, installed computers, assisted with computer/printer issues, and provided recommendations on Internet speed and performance
- Handled telephone, copier, and Internet services for seven newly renovated program office spaces
- Disbursed and balanced Petty Cash drawer of $1000
- Managed inventory and ordered supplies for seven afterschool programs.
Receptionist
New Settlement Apartments
06.2011 - 08.2014
- Responded to multi-line telephone system for management and community services determining the nature of calls and forwarding them to appropriate staff members
- Greeted visitors and determined the nature of their visit arranging for appropriate assistance by staff
- Created shipping labels and scheduled packages each day
- Received daily incoming mail and routed to recipients
- Metered out-going mail and replenished postage meter when funds depleted
- Served as support and backup to Administrative Assistant and Maintenance Aide
- Developed procedures and policies for a more productive office environment
- Organized and conducted training on customer service etiquette for community center staff members.
Education
Bachelor of Arts - History
CUNY Lehman College
Bronx, NY05.2010
Skills
- Operations and Facilities Management
- Office Administration
- Accounts Payable/Receivable
- Budgeting and Finance
- Contract Administration
- Organizational Development
- Teamwork and Collaboration
- Payroll Administration and Timekeeping
- Data Management
- Organizational Skills
- Time Management
- Proficient in MS Office Suite, Adobe, Salesforce
- Strategic Planning
Accomplishments
- Earned the New Settlement Super Staff Award for 2017 and 2018
- Migrated organization to MS Office One Drive for individual document management
- Implemented MS Office SharePoint to serve as the organization's collaboration portal.
- Used Microsoft Excel to develop computer inventory tracking spreadsheets.
- Implemented budget and spend down trainings for Program Directors.
- Introduced business credit cards with spending limits to eliminate reimbursements and advances
Certification
- Business & Finance Certificate - 12/2017
- Human Resources Professional Certificate - 10/2020
- Bronx County Notary Public (Commission expires 08/07/2025)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Operations
New Settlement Apartments
03.2024 - Current
Deputy Director of Operations
New Settlement Apartments
09.2021 - Current
Administrative Coordinator for Community Services
NEW SETTLEMENT APARTMENTS
07.2017 - 09.2021
Administrative Coordinator for Property Management
NEW SETTLEMENT APARTMENTS
09.2014 - 06.2017
Receptionist
New Settlement Apartments
06.2011 - 08.2014
Bachelor of Arts - History
CUNY Lehman College
- Business & Finance Certificate - 12/2017
- Human Resources Professional Certificate - 10/2020
- Bronx County Notary Public (Commission expires 08/07/2025)
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