Jeannette Gutierrez
Mid-Columbia Housing Authority
THEDALLES,Oregon
2
Languages
1
Certification
11
years of professional experience
Bilingual human services professional with over four years of experience in case management and community outreach. As a Resident Service Coordinator, developed strong partnerships with community agencies, coordinated resources, and advocated for clients. Certified Community Health Worker committed to empowering families toward long-term self-sufficiency.
Work History
Resident Services Coordinator
3 Years 10 Months- Coordinate one-on-one support for clients by identifying needs and connecting individuals and families with housing, healthcare, financial, and community resources.
- Facilitated client access to PacificSource benefits and assistance programs, enhancing support for individual needs.
- Developed and nurtured partnerships with local service providers, expanding resource availability for residents.
- Maintain accurate, confidential case notes and client documentation while tracking progress toward individual goals.
- Guided residents in navigating community services, effectively addressing barriers to housing stability.
- Provide compassionate, culturally responsive services to individuals from diverse backgrounds.
Office Aide
1 Year 3 Months- Acted as the first point of contact for clients, providing professional customer service in person and over the phone.
- Assisted with correspondence, scheduling, and daily administrative operations.
- Directed clients to appropriate programs and staff based on individual needs.
- Supported correspondence, scheduling, and daily administrative operations, ensuring smooth workflow.
- Guided clients to appropriate programs and staff based on individual needs, facilitating access to essential resources.
Server
7 Years 6 Months- Delivered exceptional customer service in a high-volume restaurant, enhancing guest satisfaction.
- Cultivated strong relationships with customers through effective communication, fostering loyalty.
- Collaborated with kitchen and front-of-house staff to streamline service, ensuring timely and accurate orders.
- Maintained food safety and sanitation standards.
Assistant Manager of Customer Service
3 Years 3 Months- Facilitated customer orders, account changes, and product inquiries to enhance customer satisfaction.
- Resolved customer concerns and payment issues, ensuring a professional and positive experience.
- Coordinated with management to prepare monthly reports and streamline support for daily operations.
- Collaborated with management to prepare monthly reports and support daily operations.
Education
High School Diploma
Skills
Client Advocacy
Documentation & Recordkeeping
Community Outreach
Time Management
Team Collaboration
Bilingual: English & Spanish
Certification
Community Health Worker
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Resident Services Coordinator
Mid-Columbia Housing Authority
10.2022 - CurrentRead More
Office Aide
Mid-Columbia Housing Authority
07.2021 - 10.2022Read More
Assistant Manager of Customer Service
The Fruit Company
04.2018 - 07.2021Read More
Server
Hood River Taqueria
03.2015 - 09.2022Read More
Hood River Valley High Scholl
High School Diploma
Read More