Lisa Garrett
Chicago,IL
Summary
Dedicated Resident Services Coordinator with expertise in legal compliance, fair housing regulations, and client advocacy, focused on enhancing community engagement and support services.
Overview
9
9
years of professional experience
Work History
Resident Services Coordinator
Metropolitan Family Services
Chicago, IL
03.2024 - 03.2025
- Coordinated resident events and activities to enhance community engagement and participation.
- Addressed resident inquiries and concerns, delivering timely support and effective solutions.
- Partnered with service providers to meet resident needs and enhance service delivery.
- Maintained accurate records of resident services, ensuring compliance with guidelines and policies.
Resident Service Coordinator
Catholic Charities
Chicago, IL
04.2019 - 03.2024
- Led interdisciplinary teams to develop and implement client-centered service plans.
- Conducted needs assessments to identify service gaps, informing enhancements to client support.
- Advocated for clients' needs, ensuring access to essential resources and support services.
- Established partnerships with local organizations, broadening access to support services for clients.
- Streamlined intake processes, resulting in increased efficiency for resource allocation.
- Facilitated training sessions on best practices for case management and client engagement.
- Mentored junior staff to enhance service delivery and improve client outcomes.
- Monitored program compliance with organizational standards, ensuring adherence to regulatory requirements.
Resident Service Coordinator
McCormack Baron Management
Chicago, IL
04.2016 - 04.2019
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for residents.
- Conducted weekly Well Being Checks to monitor residents' health and wellbeing.
- Participated in staff training sessions to improve resident care practices and enhance service delivery.
- Integrated findings from history and physical examinations into residents' files for emergency.
- Attended 16 assigned educational conferences, rotations, period testing, and advisor meetings.
Education
Some College (No Degree) - Phlebotomy Technician
Malcolm X College
Chicago, IL06-2012
Associate of Science - Registered Nursing
Malcolm X College
Chicago, IL09-2002
High School Diploma -
John Marshall
Chicago, IL08-1991
Some College (No Degree) - Information And Computer Systems
North Western Business College
Chicago, ILSkills
- Fair housing regulations
- Legal compliance
- Crisis intervention
- Needs assessment
- Case management
- Service coordination
- Client advocacy
- Resident advocacy
- Community engagement
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of [6] in the development of [Senior Community Service Program].
- Achieved all daily assignments by completing all task with accuracy and efficiency.
- Achieved and reported results through effectively helping with Task.
Volunteer Experience
- Coordinated community outreach programs to enhance engagement and participation.
- Facilitated training sessions for new volunteers, improving onboarding efficiency.
- Developed and maintained strong relationships with local organizations for collaboration.
- Organized fundraising events, increasing awareness and support for initiatives.
- Streamlined volunteer scheduling process, enhancing operational effectiveness.
- Analyzed program feedback to drive improvements in service delivery.
Customer Service
- Assisted residents with problem solving, filling out applications for social service needs.
- Coordinated activities for seniors.
- Hosted meetings for senior ambassadors.
Timeline
Resident Services Coordinator
Metropolitan Family Services
03.2024 - 03.2025
Resident Service Coordinator
Catholic Charities
04.2019 - 03.2024
Resident Service Coordinator
McCormack Baron Management
04.2016 - 04.2019
Some College (No Degree) - Phlebotomy Technician
Malcolm X College
Associate of Science - Registered Nursing
Malcolm X College
High School Diploma -
John Marshall
Some College (No Degree) - Information And Computer Systems
North Western Business College