Candace McKay

King County Housing Authority

04.2007 - Current

Provide outstanding customer service, compassion, support and advocacy to 210 low-income seniors and younger disabled residents in North King County, WA.
Provide information and referrals, asses mental health and medical needs, assist with government paperwork and annual recertification documents.
Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
Facilitated conflict resolution among residents, resulting in a more harmonious living environment.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Coordinated activities and events to create safe, positive and inclusive environment.
Helped develop and implement programs to foster community growth and development.

Summary