Bonnie Heist

• Attended trainings and workshops related to Resident Services Coordinator duties and best practices.
• Developed and deepened relationships with residents and fellow staff.
• Meet with residents to ensure they are living successfully and as independently as possible for as long as they are able in their apartments.
• Participated in weekly staff meetings to discuss current cases and develop strategies for addressing client needs.
• Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
• Assist residents with support in applying for and understanding entitlements, referrals for mental health, addiction, food insecurity, and social security issues.
• Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
• 
  

• Advocate for inmates and those reentering from jail.
• Weekly visits, as requested by inmates or family.
• Regular communication with jail staff is essential to ensure that both sides are being heard and understood.
• Home plans, connecting inmates with programs.
• Reentry support

• Responsible for maintaining state regulations, inspections, and reports.
• Caring for those with mental health illnesses
• Interviewing for new staff.
• Learning new computer software.
• Medication administration and CPR training.
• Certified as an administrator.
• Extensive training on severe mental illness and addiction.

Visiting inmates, advocating

Following up on inmate complaints and requests.

Meeting with probation, judges, attorneys to advocate for those in jail.

• Met with potential donors to support Christian radio station.
• Cold calling.
• Maintaining current clients.
• Relationship building.

• Hiring and training new employees and volunteers.
• Scheduling entertainment each weekend.
• accounting/bookkeeping
• Food orders.
• Menu changes.
• Creating a warm environment for everyone.
• Ministry-led atmosphere.

• Owner and operator of a cleaning service.
• Hired new employees.
• Cultivated new business.
• Maintained current clients.