Katrina Pitre
Houston
Summary
Compassionate professional with extensive experience in resident engagement and documentation. Known for strong time management and compliance skills, dedicated to promoting resident well-being and delivering exceptional service outcomes.
Overview
1
1
Certification
36
36
years of professional experience
Work History
Resident Services Coordinator
Pilgrim Senior Housing
Houston, Texas
08.2011 - 02.2026
- Facilitated resident engagement activities to enhance community involvement and support social interaction.
- Coordinated communication between residents, families, and staff to ensure clear understanding of services provided.
- Developed personalized service plans based on individual resident needs to promote well-being and satisfaction.
- Implemented resident feedback mechanisms to continuously improve service delivery and address concerns promptly.
- Connected residents to necessary services to enable them to age in their homes.
Assistant Supervisor
Texas Health and Human Service Commission
Houston, Texas
10.1989 - 08.2011
- Supervised daily operations to ensure compliance with state regulations and organizational policies.
- Coordinated training for new staff, enhancing onboarding efficiency and knowledge retention.
- Developed process improvement initiatives that streamlined workflows and reduced operational delays.
- Determined eligibility for Food stamps, Medicaid, TANF, Women's Health Medicaid using government policy and procedures within timeframes.
Education
GED -
Phyllis Wheatley
Houston, TXProfessional Service Coordinator - Social Work
The Ohio State University
Columbus, OH08-2015
Skills
- Legal compliance
- Substance abuse awareness
- Documentation
- Disability services
- Compliance monitoring
- Fundraising
- Emergency preparedness
- Resident retention
- Case file management
- Active listening
- Problem-solving
- Time management
- HIPAA compliance
Affiliations
American Association of Service Coordinators
Certification
Community Health Worker
Timeline
Resident Services Coordinator
Pilgrim Senior Housing
08.2011 - 02.2026
Assistant Supervisor
Texas Health and Human Service Commission
10.1989 - 08.2011
GED -
Phyllis Wheatley
Professional Service Coordinator - Social Work
The Ohio State University