Kristy Washburn
New Bedford,MA
Summary
Committed to the Human Services field and ready to leverage 12 years of healthcare and homecare industry performance. Highly skilled in patient relationship management and highly effective marketing skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Resident Services Coordinator
The Boston Land Company Management Services
11.2022 - Current
- Support stable tenancies and resident wellness
- Encourage connections between residents, staff and the community
- Implement programs that support stable tenancies and increase socialization and fitness
- Provide assistance with benefits such as, but not limited to, Medicaid applications, Social Security issues, utilities and SNAP
- Host and organize events and educational seminars.
Realtor
Home Bound Realty
07.2012 - Current
- Assist buyers, sellers and investors in real estate transactions
- Marketing and advertising to attract more clientele
- Follow Fair Housing guidelines and Code of Ethics
- Continuing Education Speak and educate at First Time Homebuyer classes
- Create and maintain relationships with attorneys, inspectors, appraisers and other community workers to ensure smooth transactions.
Options Coordinator
Coastline
07.2014 - 07.2017
- Provide counseling regarding community-based services and supports
- Assist consumers in developing plans that are consumer directed and include services, programs, financial resources, and other supports that are agreeable to consumer
- Develop and implement service plans with consumers and caregiver participants
- Participate in outreach activities.
Transition Coordinator
Coastline
01.2014 - 07.2017
- Assess and develop enrollee's Transition Plan utilizing a person-centered approach
- Commence MFP Transition Screening to identify potential service and support needs and risks in the community
- Assist the enrollee in the Waiver application process, collaborating with the enrollee's Case Manager
- Coordinate the provision of MFP Demonstration Transitional Assistance Goods and Services
- Administer the enrollee's initial Quality of Life Survey and Risk Assessment
- Assist the enrollee with Housing Search activities
- Submit referrals based on enrollee's needed services and risks.
Skills Trainer/Per Diem
Coastline
05.2013 - 01.2017
- Educate consumers on PCA program regulations, policies, and procedure
- Evaluate consumer appropriateness for PCA program
- Instruct consumer on managing program aspects
- Respond to consumer questions and concerns
- Conduct home assessments as directed by the program
- Communicate with Fiscal Intermediary and consumer
- Maintain required documentation in a timely manner
- Attend required trainings
- Maintain Medicaid PCA program regulations.
Congregate Housing Coordinator
Coastline
09.2012 - 05.2013
- Serve as a liaison between Coastline, Housing Authority, and lead Multi-Disciplinary Team
- Assess applicants for congregate housing, service needs, and coordinate service delivery
- Develop and update tenant selection procedures as needed
- Revise tenant application forms as needed
- Establish and implement a supportive service plan for each tenant
- Connect each tenant with appropriate community resources
- Reassess supportive service needs and update the supportive service plan as needed
- Ensure the delivery of supportive services to tenants of congregate housing
- Form strong working relationships with existing service resources
- Guide the implementation of service agreements and make recommendations for change
- Support each tenant in making day-to-day adjustments to congregate living
- Offer support and counsel to tenants
- Encourage open and on-going communication among tenants
- Integrate the congregate housing projects into the community
- Inform tenants of activities and events in the community
- Coordinate the use of student interns
- Encourage the maintenance of self-reliance and foster the development of mutual support among tenants
- Develop, implement, and maintain an updated plan to handle emergencies
- Complete statistical reporting as required by EOEA/COED.
Case Manager
Coastline
01.2007 - 09.2012
- Assess the applicant's needs for supportive services through a home visit evaluation of his/her social, physical, emotional, and environmental circumstances as needed
- Determine financial eligibility of consumers for Home Care services
- Develop and implement service plan and supportive resources through contact with consumers, those involved with consumer (family members, physician, clergy, etc.) and conferencing with supervisor
- Reassess and revise service plans regularly to meet new goals and/or changing needs
- Interpret agency policies, procedures, and services to consumer and the public
- Maintain consumer case records in an accurate, complete, and confidential manner including all required forms
- Advocate on behalf of applicant/recipient (when appropriate) to ensure that needs are being met
- Attend staff meetings, trainings, and workshops to increase knowledge and awareness of related consumer issues
- Provide information and referral services to applicants/consumers
- Meet on a regular basis with supervisor
- Provide office coverage/support on a regular schedule
- Evaluate service performance on a regular basis.
Education
Bachelor of Arts - Psychology
University of Massachusetts
Dartmouth, MA01.2007
Associate of Arts - Liberal Arts
Bristol Community College
Fall River, MA01.2004
Skills
- Leadership Qualities
- Self-Motivated
- Risk Management Processes and Analysis
- Data management
- Conflict resolution
- Fluent in Portuguese
- Fair Housing Regulations
- Disability Services
- Case File Management
- Active Listening
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Organizational Skills
- Reliability
- HIPAA Compliance
- Effective Communication
- Safety Standards and Compliance
- Relationship Building
- Microsoft Office
- Emotional Support
- Team building
- Interpersonal Skills
- Goal Setting
- Professionalism
- Issue Resolution
- Care Plan Management
- Crisis Prevention Intervention
Certification
- Real Estate License
- Salesperson License in MA & RI
Languages
Portuguese
Professional Working
Timeline
Resident Services Coordinator
The Boston Land Company Management Services
11.2022 - Current
Options Coordinator
Coastline
07.2014 - 07.2017
Transition Coordinator
Coastline
01.2014 - 07.2017
Skills Trainer/Per Diem
Coastline
05.2013 - 01.2017
Congregate Housing Coordinator
Coastline
09.2012 - 05.2013
Realtor
Home Bound Realty
07.2012 - Current
Case Manager
Coastline
01.2007 - 09.2012
Bachelor of Arts - Psychology
University of Massachusetts
Associate of Arts - Liberal Arts
Bristol Community College
- Real Estate License
- Salesperson License in MA & RI
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