Jeannette Ingram
Sanford,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
DSP
Wake Enterprises
Raleigh, NC
01.2022 - Current
- Provided assistance to individuals with disabilities in day-to-day activities and tasks.
- Maintained accurate records of client's progress.
- Encouraged independence by teaching daily living skills such as budgeting, cooking, cleaning.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Dispatcher Office Assistant
Mv Transportation Inc.
Raleigh, NC
12.2020 - 01.2022
- Provided customer service support to clients seeking assistance with transportation services.
- Monitored radio communications between drivers, supervisors and dispatchers.
- Assisted with training new hires on dispatcher procedures and protocols.
- Answered phones and routed voicemails to respective employees.
Patient Service Representative
Duke Regional Hospital
Durham, NC
03.2018 - 11.2020
- Provided customer service by answering patient questions and addressing concerns.
- Assisted with the completion of medical forms and records.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
Education
Associate of Applied Science - Medical Insurance Billing
Mississippi Gulf Coast Community College
Perkinston, MS12-2014
Skills
- First Aid/CPR
- Verbal Communication
- Communication
- Dependable and Responsible
- Microsoft Office
- Computer Skills
Timeline
DSP
Wake Enterprises
01.2022 - Current
Dispatcher Office Assistant
Mv Transportation Inc.
12.2020 - 01.2022
Patient Service Representative
Duke Regional Hospital
03.2018 - 11.2020
Associate of Applied Science - Medical Insurance Billing
Mississippi Gulf Coast Community College
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