Jeannette Mack
Homer City,PA
Summary
Passionate early childhood educator skilled in parent-teacher communication and activities planning. Committed to ensuring a safe, nurturing environment that promotes children's growth and development through innovative learning experiences.
Experienced with surgical scheduling, ensuring timely and efficient coordination of procedures. Utilizes strong organizational skills and attention to detail to maintain accurate schedules and patient records. Knowledge of healthcare systems and effective communication with medical teams to support seamless surgical operations.
Overview
15
15
years of professional experience
Work History
Daycare Assistant
Michele Little
Twin Rocks, PA
09.2018 - Current
- Developed engaging educational activities to enhance children's cognitive and social skills.
- Assisted in daily operational tasks, ensuring a safe and nurturing environment for children.
- Collaborated with parents to address child development concerns and provide feedback on progress.
- Implemented behavior management strategies, fostering positive interactions among children.
Surgical Scheduler
Conemaugh Memorial Medical Center
Johnstown, PA
01.2011 - 09.2018
- Coordinated surgical procedures by managing schedules and ensuring resource availability.
- Collaborated with surgeons and medical staff to optimize patient flow and appointment accuracy.
- Utilized electronic health record systems to maintain up-to-date patient information and scheduling data.
- Streamlined appointment scheduling processes, enhancing communication between departments and reducing delays.
- Led initiatives to improve patient satisfaction through timely communication regarding procedure details.
- Analyzed scheduling patterns to identify opportunities for operational improvements and increased efficiency.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
- Supported hospital administration by providing regular reports on surgical scheduling metrics and trends.
- Streamlined surgical scheduling processes for increased accuracy and reduced patient wait times.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
CDA - Child Development Associate
Shippensburg University of Pennsylvania
Shippensburg, PA05-2024
High School Diploma -
United High School
Armagh06-1997
Certification - Academic
Indiana University of Pennsylvania
Indiana, PA06-2000
Skills
- Cleaning and sanitizing
- Infant care
- Health and safety
- Early childhood education
- Early childhood development
- Classroom organization
- Parent-teacher communication
- Activities planning
- Social development
- Motor skills development
- Child assessment
- Safety and supervision
Timeline
Daycare Assistant
Michele Little
09.2018 - Current
Surgical Scheduler
Conemaugh Memorial Medical Center
01.2011 - 09.2018
CDA - Child Development Associate
Shippensburg University of Pennsylvania
High School Diploma -
United High School
Certification - Academic
Indiana University of Pennsylvania