Summary
Overview
Work History
Education
Skills
Timeline
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Jeannette Munoz

Fresno,CA

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

11
11
years of professional experience

Work History

Delivery Driver

Instacart
Fresno, CA
09.2021 - Current
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Utilized street maps to plan and determine most efficient routes.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.

Customer Service Representative

verizon
Fresno, CA
01.2021 - 07.2023
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Resolved customer complaints promptly and efficiently.

Peer Support Specialist

Ritz-Carlton
Palm Spsrings, CA
09.2016 - 06.2019
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
  • Coordinated resources to support clients and help each achieve targets.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Met with clients to understand individual needs and develop personalized counseling plans.
  • Actively listened and responded empathetically when interacting with clients.

Cashier

Walmart
Palm Springs, CA
01.2014 - 10.2015
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Worked closely with front-end staff to assist customers.

Education

Medical Assistant - Medical Microbiology And Bacteriology

UEI College
Fresno
08-2020

GED -

Caesar Chavez
Fresno
08-2011

Skills

  • Package scanning
  • Tractor-trailer driving
  • Commercial driving
  • Delivery logging
  • Goods transport
  • Safe driver training
  • Mental health services
  • Returns processing
  • Cash register operation
  • Checkout monitoring
  • Point-of-sale system
  • Check-in coordination
  • Medical office administration
  • Vital signs monitoring
  • EKG administration
  • Appointment setting
  • Electronic health records

Timeline

Delivery Driver

Instacart
09.2021 - Current

Customer Service Representative

verizon
01.2021 - 07.2023

Peer Support Specialist

Ritz-Carlton
09.2016 - 06.2019

Cashier

Walmart
01.2014 - 10.2015

Medical Assistant - Medical Microbiology And Bacteriology

UEI College

GED -

Caesar Chavez

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Jeannette Munoz