Jeannette Rodriguez
Smyrna,Tennessee
Summary
Dynamic professional with a proven track record at Aramark, excelling in data entry and customer service. Adept at enhancing operational workflows and fostering relationships, I effectively managed project timelines and improved team productivity.
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Overview
20
20
years of professional experience
Work History
Banking Cordinator
Aramark
07.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
Assistant Property Manager
Hurd Real Estate
08.2005 - 03.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
- Posted policies and rules in common areas for tenant review.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
Education
Assoicate - Tourism And Hospitality
InterAmerican Business College
Arecibo,PR06-1995
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- MS office
- Discretion and confidentiality
- Relationship building
- Work Planning and Prioritization
- Schedule coordination
- Document management
- Recordkeeping
- Event planning
- Point of contact
- Administrative oversight
Languages
Spanish
Native or Bilingual
Timeline
Banking Cordinator
Aramark
07.2022 - Current
Assistant Property Manager
Hurd Real Estate
08.2005 - 03.2022
Assoicate - Tourism And Hospitality
InterAmerican Business College