Jeanette Slay
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Rural Mail Carrier Associate
United States Post Office
02.2023 - Current
- Maintained records on customers with mail forwarding and change of address requests.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Organized mail ahead of delivery runs for correct routing.
- Sorted mail according to order of address appearance for easy access in field.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Table Games Dealer
Harrah's Ak-Chin Casino Resort
11.2016 - 03.2023
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Answered players questions and resolved disputes to provide excellent customer service.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Prepared players to join games by explaining rules and exchanging money for chips.
Customer Service Representative
Dialog Direct
08.2014 - 02.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Table Games Dealer
Greektown Casino
02.2009 - 03.2013
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Answered players questions and resolved disputes to provide excellent customer service.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
Education
Associate of Arts - Culinary Arts
Oakland Community College
Bloomfield Hills, MIGED -
Marygrove Literacy Center
Detroit, MISkills
- Registered Mail Protocols
- Service Sales
- Address Management System
- Mail-Sorting and Delivery Sequence
- Call Flow Maximization
- Data Entry
- Complaint Resolution
- Problem-Solving Abilities
- Active Listening
- Problem Resolution
Timeline
Rural Mail Carrier Associate
United States Post Office
02.2023 - Current
Table Games Dealer
Harrah's Ak-Chin Casino Resort
11.2016 - 03.2023
Customer Service Representative
Dialog Direct
08.2014 - 02.2015
Table Games Dealer
Greektown Casino
02.2009 - 03.2013
Associate of Arts - Culinary Arts
Oakland Community College
GED -
Marygrove Literacy Center
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