Jeannette Williams
Harker Heights
Summary
Focused professional with several years of success in preparing tax documents and minimizing liabilities. Skilled in adopting new tax regulations without impacting the quality of tax returns. Well-versed in all tax filing requirements for a wide range of entity types.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience.
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Results-driven Call Center Sales Representative known for high productivity and efficient task completion. Specialize in customer relationship building, conflict resolution, and upselling techniques. Excel in communication, active listening, and adaptability to thrive in fast-paced environments. Committed to achieving sales targets while maintaining exceptional service standards.
Overview
10
10
years of professional experience
Work History
Customer Taxpayer Service Representative
Department of the Treasury, Internal Revenue Service
Austin
06.2021 - Current
- Advised taxpayers on minimizing liabilities while ensuring compliance with applicable laws.
- Processed taxpayer requests for payments or refunds in a timely manner.
- Resolved complex issues by collaborating with other departments to meet customer needs.
- Promoted customer satisfaction by providing knowledgeable and friendly service.
- Maintained accurate records of customer interactions and inquiries across multiple databases.
- Informed customers about billing procedures, processed payments, and assisted with payment options.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Pro Services Specialist
Home Depot
Killeen
06.2017 - 10.2021
- Answered inbound calls, chats, and emails to enhance customer service efficiency.
- Maintained professionalism during stressful situations to effectively diffuse conflicts.
- Fostered strong relationships with members and guests, creating a welcoming environment.
- Created and updated customer accounts in company database for accurate records.
- Developed detailed project plans defining timelines, resources, and key milestones.
- Tracked budget utilization for projects and reported findings regularly.
- Educated customers on billing procedures, processed payments, and assisted with payment options.
- Collaborated across departments to ensure successful Pro Services implementation.
Production Manager
Edible Arrangements
Harker Heights
02.2015 - 02.2017
- Trained employees on various job positions to ensure role coverage.
- Assessed team members' skill sets, assigning tasks for optimal efficiency.
- Resolved customer complaints promptly, maintaining positive brand image.
- Oversaw daily operations, ensuring efficiency and adherence to quality standards.
- Assisted customers with inquiries, enhancing overall satisfaction.
- Collaborated in team settings to boost workplace productivity.
- Verified completed orders for accuracy in quantity and quality.
- Managed inventory and ordered ingredients to replenish freezers, fridges, and pantry.
Cashier
HEB Grocery Store
Harker Heights
12.2014 - 01.2016
- Assisted customers in locating products and addressing inquiries effectively.
- Answered phone calls to provide support for questions and orders.
- Processed accurate transactions using computerized point-of-sale system.
- Collected payments and issued precise change, ensuring transaction accuracy.
- Managed customer rewards program sign-ups and purchase assistance.
- Discounted purchases by scanning and redeeming coupons efficiently.
- Conducted cash drawer counts at shift start to verify amounts.
- Executed opening and closing procedures, including cash drawer reconciliations.
Education
High School Diploma -
KILLEEN HIGH SCHOOL
Killeen, TX06-2007
Some College (No Degree) -
Central Texas College
Killeen, TXSkills
- Taxpayer services
- Database management
- Customer service
- Time management
- Active listening
- Call handling
- Team collaboration
- Data confidentiality
- Problem solving
- Employee training
- Communication skills
- Store operations
- Multitasking
- Customer relations
Timeline
Customer Taxpayer Service Representative
Department of the Treasury, Internal Revenue Service
06.2021 - Current
Pro Services Specialist
Home Depot
06.2017 - 10.2021
Production Manager
Edible Arrangements
02.2015 - 02.2017
Cashier
HEB Grocery Store
12.2014 - 01.2016
High School Diploma -
KILLEEN HIGH SCHOOL
Some College (No Degree) -
Central Texas College
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