Jeannette H. Yellen
Trust And Safety Fraud Analyst
Twinsburg,OH
Summary
Senior Trust and Safety professional with 8+ years specializing in fraud detection and mitigation at scale. Expert in SQL-based investigation, pattern analysis, and building automated detection systems. Proven track record leading large-scale fraud initiatives with 100% accuracy while developing training programs and cross-functional processes. Strong background in content moderation, compliance frameworks, and team leadership.
Overview
30
30
years of professional experience
Work History
Senior Trust and Safety Fraud Analyst
Glassdoor
06.2012 - 07.2025
- Performed quality checks on team members to ensure accurate fraud decisions are made
- Created training documents and Guru cards to maintain knowledge library for existing and new fraud team members.
- Created onboarding fraud training for new fraud team members.
- Managed and delivered several large scale fraud projects on time and with 100% accuracy including Best Places to Work, Best Led Companies and Best Companies in Entertainment.
- Followed compliance with fraud decision frameworks, GDPR, CCPA and Trust and Safety policies.
- Identify new fraud trends and recommend work flow improvements.
- Decisioned fraud cases from multiple workflows.
- Monitored fraud trends to develop strategies to combat
- Demonstrated strong content moderation skills and consistent application of Glassdoor's content and fraud guidelines across diverse case types
- Led analysis of complex fraud patterns and identified opportunities for
automation and real-time detection - Investigated fraud cases using SQL and fraud detection tools, analyzing
behavioral signals and suspicious patterns.
ADEPT - Education Pillar
Glassdoor
05.2021 - 05.2023
- Raised awareness about disability issues to offer support for employees and foster a community of inclusion at Glassdoor
Senior Content and Community Associate
Glassdoor
06.2012 - 06.2017
- Demonstrated strong content moderation skills and consistent application of Glassdoor's content and fraud guidelines across diverse case types
Customer Service Associate
Progressive Insurance
11.2011 - 06.2012
- Answered customer inquiries efficiently.
- Use communication skills to assist customers with the maintenance of their accounts while providing the highest level of customer delight.
Senior Credit Analyst, Customer Service Representative
Bank of America
09.1995 - 09.2009
- Serve as Underwriter to render credit decisions by evaluating each customer based on their financial and credit bureau information.
- Use effective need based sales techniques and negotiation skills to maximize loan growth and protect profit yield.
- Review existing credit portfolios to determine risk and take appropriate action to limit loan losses.
- Serve as Mentor to assist in the education of new hires through the use of hands on training.
- Analyzed prior fraudulent account activity in creating trend analysis tools for improving procedures to prevent future fraud losses.
- Reviewed new credit applications to determine if fraud risk factors are present.
- Made credit decisions in a fast paced point of sale environment.
- Worked as mentor with new customer service representatives to improve their performance using best demonstrated practices.
Education
Bachelor of Arts - History/Psychology
Case Western Reserve University
Cleveland, OhioSkills
Timeline
ADEPT - Education Pillar
Glassdoor
05.2021 - 05.2023
Senior Content and Community Associate
Glassdoor
06.2012 - 06.2017
Senior Trust and Safety Fraud Analyst
Glassdoor
06.2012 - 07.2025
Customer Service Associate
Progressive Insurance
11.2011 - 06.2012
Senior Credit Analyst, Customer Service Representative
Bank of America
09.1995 - 09.2009
Bachelor of Arts - History/Psychology
Case Western Reserve University