Jeannette Elizabeth Tavarez Santana
Bronx
Summary
Proven professional with a robust background in child supervision and financial planning, notably at Solo Negocios. Expert in employing patience and empathy alongside Microsoft Suite proficiency to enhance operational efficiency and customer satisfaction. Achieved significant improvements in loan processing accuracy and safety protocols, demonstrating a keen attention to detail and a strong customer service focus.
Overview
15
15
years of professional experience
1
1
Certification
Work History
School Bus Matron
Hoyt Transportation Inc.
Bronx
09.2024 - Current
- Accompanied driver and children on bus route to keep students safe and protected.
- Reported any incidents or accidents involving the bus or students to supervisors immediately.
- Complied with state, local, and federal laws regarding student confidentiality.
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Ensured that all passengers were properly seated before departing from stops and during transport.
Branch Supervisor
Solo Negocios
Santiago
06.2015 - 12.2019
- Recommended loan approvals and denials based on customer loan application reviews.
- Managed pipeline for originated loans through closing and complete required management reports.
- Reviewed loan agreements to confirm completeness and accuracy.
- Led and supported sales team.
Customer Service Representative
Solo Facil Prest
Santiago
01.2010 - 01.2015
Education
Bachelor of Arts - Business Administration
Universidad Technica De Santo Domingo
Santiago, Republia DominicanaSkills
- Patience and empathy
- Emergency procedures
- Child supervision
- Special needs support
- Microsoft suite proficient (Excel, Power Point, Publisher)
- Financial planning expert
- Customer service-focused
- Attention to detail
Certification
- Client Support
- Sales Techniques
- Leadership Supervision
- Basic English Certificate
Languages
Spanish
Native/ Bilingual
English
Elementary
Timeline
School Bus Matron
Hoyt Transportation Inc.
09.2024 - Current
Branch Supervisor
Solo Negocios
06.2015 - 12.2019
Customer Service Representative
Solo Facil Prest
01.2010 - 01.2015
Bachelor of Arts - Business Administration
Universidad Technica De Santo Domingo
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