Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanne Wilson

Shattuck,OK

Summary

Dynamic Wellness Director with a proven track record at Brookdale Senior Living Inc., excelling in employee training and performance evaluation. Adept at fostering communication and critical thinking, I enhanced patient care and compliance, ensuring smooth transitions and high satisfaction scores. Committed to delivering exceptional service and optimizing operational efficiency.

Overview

26
26
years of professional experience

Work History

Insurance Inspector

NiiS
Woodward, OK
03.2026 - Current
  • Conducted thorough inspections to assess property risk factors and insurance policy compliance.
  • Developed efficient workflows for inspection processes, enhancing overall operational effectiveness.
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Minimized potential liabilities for the company by identifying potential issues during physical inspections of insured properties.
  • Consistently met deadlines for report submissions, assisting underwriters in making timely decisions regarding policy issuance or updates based on current information available about properties being inspected.
  • Streamlined inspection processes by implementing efficient scheduling and time management techniques.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Documented information gathered in field and uploaded data to company database for efficient processing using Software.

Personal Care Assistant

Elara Caring
Woodward, OK
02.2026 - Current
  • Assisted clients with daily living activities, enhancing quality of life and independence.
  • Developed and implemented individualized care plans based on client needs and preferences.
  • Monitored health status, reporting changes to healthcare professionals for timely interventions.
  • Coordinated schedules for client appointments, ensuring adherence to treatment plans.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Assisted patients with self-administered medications.

Auditor

Pacific Ag
Guymon, Oklahoma
10.2019 - Current

• checking fields after baling

• tagging stacks for shipment

• filling out all field completion reports

• driving to different rural location

• updating field maps

Wellness Director

Brookdale Senior Living Inc.
Lakewood , CO
12.1999 - 06.2009
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Organized employee directories and updated individual contact information.
  • Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
  • Reviewed resumes and applications for accuracy and completeness.
  • Scheduled meetings with employees to address concerns and grievances.
  • Assisted with the onboarding process by providing new hire orientation materials.
  • Organized training sessions for new hires in order to ensure a smooth transition into their roles.
  • Ensured compliance with applicable laws such as equal opportunity regulations during the recruiting process.
  • Conducted interviews with potential employees in order to assess their skills and qualifications.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Assisted patients in understanding their care plans and healthcare options.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
  • Tracked patient outcomes and prepared reports for healthcare providers.
  • Responded promptly to any emergency situations that arose within the facility.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
  • Assured regulatory compliance and professionalism across patient service.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Provided emotional support and guidance to patients and their families.
  • Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
  • Managed patient admission and discharge processes, ensuring smooth transitions.
  • Developed treatment plans based on individualized assessment of each patient's needs.
  • Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
  • Coordinated patient referrals to specialists and other healthcare services.

Education

Associate of Applied Science - Nursing

Concorde Career College
Denver, CO
03-2003

Skills

  • Employee training
  • Customer service
  • Performance evaluation
  • Communication skills
  • Attention to detail
  • Critical thinking
  • Problem solving
  • Decision-making

Timeline

Insurance Inspector

NiiS
03.2026 - Current

Personal Care Assistant

Elara Caring
02.2026 - Current

Auditor

Pacific Ag
10.2019 - Current

Wellness Director

Brookdale Senior Living Inc.
12.1999 - 06.2009

Associate of Applied Science - Nursing

Concorde Career College