Jeannie Carter

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
• Passionate about learning and committed to continual improvement.

• File creation for subpoenas within internal software system.
• Managed digital and analog case files and maintained organized documentation.File retrieval and storage using Iron Mountain.
• Emailing lawyers with status reports.
• Transcribing voicemails.
• Additional administrative tasks as needed.

I took some time to help my family and did some traveling.

• Regulator of the proprietary Avvo attorney rating, data classification, and databases.
• Subject matter expert with the authority to make adjustments to the policy and company standards.
• Demonstrated project management skills to improve internal processes and tool revisions, resulting in a 30% productivity increase.
• Coordinated cross-functional teams involved in the acquisition process, streamlining communications and improving overall efficiency.
• Implemented quality assurance processes for reviewing incoming content, ensuring compliance with company standards and policies.
• Mentored junior team members, sharing best practices and providing guidance and support of their professional development goals.
• Provided exceptional customer service both internally and externally.