Jeannie Edwards
Little Elm,TX
Summary
Professional billing analyst with expertise in financial operations and billing processes. Strong analytical skills, attention to detail, and ability to manage complex data. Focused on team collaboration and achieving organizational goals. Known for adaptability and reliability in fast-paced environments.
Accomplished Billing Analyst willing to work hard while utilizing outstanding interpersonal and decision-making skills. Proficient in NISC Software and knowledgeable in the methods to resolve billing issues.
Overview
35
35
years of professional experience
Work History
Billing Analyst Supervisor
Coserv Electric
11.1999 - Current
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Developed comprehensive reporting tools to analyze billing trends, identify potential issues, and recommend corrective actions.
- Assisted in the implementation of new billing software platforms, contributing to seamless transitions while minimizing downtime or user errors during adoption periods.
- Streamlined billing processes for increased efficiency, implementing automated systems and software upgrades.
- Researched and resolved billing discrepancies to enable accurate billing.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Lead CSR
Pearle Vision
10.1989 - 11.1999
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
Education
GED -
Thomas Jefferson High School
Dallas, TXSkills
- Month end close
- Rate schedules
- Accurate billing
- Taxes
- Adjustments
- Bill schedules
Timeline
Billing Analyst Supervisor
Coserv Electric
11.1999 - Current
Lead CSR
Pearle Vision
10.1989 - 11.1999
GED -
Thomas Jefferson High School
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