Jeannie Garcia
Albuquerque,NM
Summary
Productive experienced Senior Category Operations Specialist with a 13-year track record of strong customer relationships and viewed as a trusted Business Partner. Skilled in planning and coordinating multiple projects, including handling and resolving escalated issues. Confident Procurement Specialist knowledgeable in managing Business and Supplier relations, contracting and the methods needed to obtain the best pricing. Customer driven individual and take pride accomplished results. Continually strive to increase knowledge and lead by example. Share knowledge and am passionate about contributing and teaching others in all aspects. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Senior Procurement Category Operations Specialist
Fidelity Investments
Albuquerque, NM
10.2018 - Current
- Active Contributor with Supplier relationships building to related procurement tasks and supported project scheduling requirements.
- Capable of leading negotiated complex procurement contracts terms and conditions by working closely with internal Business Partners and external Supplier contacts while upholding company policy, processes, procedure and mitigating risk.
- Evaluated supplier quotes, based on purchasing procedures and competitiveness in quality, negotiating price and delivery.
- Strong background in Ariba, sourcing, contracts, vendor relationships, Business Partner relationship as trusted business partner.
- Maintained effective and lasting vendor relationships through communication, collaboration and intelligent questioning skills.
- Created plans and communicated deadlines to ensure projects were completed on time. Proven to be able to maintain and handle over 40 projects simultaneously while continuing to help other associates and maintain additional NDA and new supplier set up responsibilities.
- Consistent track record of collaboration, organization of projects and team work with internal and external partners.
- Motivated and trained co-workers as part of Cohort training sessions as well as individual setting to help maximize knowledge of systems, processes and procedures.
- Created process procedure guides for our internal teams for various processes
- Proficiency in influencing and tailoring messages to internal Business Partners and suppliers in ongoing negotiations.
- I am also review and approval new supplier set up requests, supplier name changes and supplier inactivation requests.
- Identified workflow improvements with ACC and Review and Approve processes and worked with product team to establish updated procedures.
- Trained and mentored new associates with internal process, support on business and supplier calls.
- Non-Disclosure Agreement SME for NDA automation project and continued support as go to person for all Procurement associates including NDA dashboard.
- Part of project teams to help identify issues, implement new processes and procedures along with CAP team.
Qualified Medical Child Support Specialist
Fidelity Investments
Albuquerque, NM
03.2009 - 09.2018
- Analyzed and processed legal documents from Issuing Court and State Agencies on behalf of Fidelity clients while ensuring all criticalities and legal obligations of process were met, in order to achieve Fidelity's business goals.
- Performed case management tasks to enforce court-ordered health care support obligations.
- Completed enrollments in systems for court ordered dependent children into appropriate health care benefits.
- Monitored enrollments for support order compliance and made adjustments.
- Used DATR tool and CPA queries to gather data for review and analysis pertaining to monthly KPI QMCSO reports which included quality measures fore each associate on team for management.
- Compiled client specific QMCSO data for various purposes, reviewed data for accuracy including data added to client employee profiles to confirm billing accuracy.
- Ran query reports daily to review and manage assigned volume per SLA guidelines and requirements for all team associates.
- Wrote and maintained QMCSO Online Reference procedural documents (OLR). Key responsibility to keep team in compliance and making sure all processes are accurate and up-to -date.
- Project lead for various projects which required high attention to details and ability to meet strict deadlines with other groups in operations to update and enhance process and procedures.
- Impeccable accuracy rate
- Wrote and maintained QMCSO new associate training manual.
- Key role was Quality Control with regular review of completed items for six team associates. Items were reviewed for accuracy, procedures were followed and ensuring compliance was not missed.
- Provided associate feedback and monthly QMCSO Quality KPI's to management.
- Provided consultative assistance to Business Units and 27 Clients in all aspects including research and resolutions of QMCSO situations.
- I assisted and aided with new Client Implementations and was client direct contact and for all Client Service Managers.
Education
Paralegal Certification
University of New Mexico
Albuquerque, NM12.2007
Skills
- Training and Mentoring
- Influencing Skills
- Strategic Planning
- Organization and Time Management
- Excellent Communication
- Balancing several projects at one time
- Dependable and Responsible
- Adaptability
- Problem-Solving
- Self-Motivated
Timeline
Senior Procurement Category Operations Specialist
Fidelity Investments
10.2018 - Current
Qualified Medical Child Support Specialist
Fidelity Investments
03.2009 - 09.2018
Paralegal Certification
University of New Mexico