Jeannie Garcia
Richfield,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. 25 years of demonstrating sound decision-making skills and judgment to positively impact company success. With demonstrated proficiencies in Management, Accounting, Record-Keeping, Human Resources and Inventory Control.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Warehouse/Inventory Specialist and Shipping
Construction Implements Depot
01.2024 - Current
- Resolved any inventory discrepancies by conducting thorough investigations and adjusting records accordingly.
- Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
- Improved order accuracy with thorough inventory audits and regular stock checks.
- Maintained clear communication with fellow team members, ensuring smooth operations throughout each shift.
Store Support Manager
Walmart
01.2001 - 01.2024
- Enhanced customer satisfaction through the development of effective support strategies and staff training programs.
- Oversaw budgeting activities within assigned areas of responsibility, adhering closely to financial targets set by upper management.
- Reduced employee turnover by fostering a positive work environment and promoting team collaboration.
- Ensured compliance with local regulations related to health and safety measures in store.
- Led training sessions for new hires on company policies and procedures, ensuring consistent service quality across all teams.
- Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
- Coordinated promotional events and sales initiatives for seasonal launches, driving customer traffic and increasing revenue during key periods.
- Assisted in recruiting, interviewing, and hiring qualified candidates who contributed positively to the store''s overall success.
- Analyzed sales data regularly to identify trends or opportunities for growth while making informed decisions on merchandising strategies accordingly.
- Addressed customer complaints effectively, resolving issues promptly while preserving positive relationships between patrons and the brand.
- Implemented loss prevention strategies, leading to a significant decrease in shrinkage rates within the store.
- Evaluated employee performance regularly, providing constructive feedback for improvement and recognizing achievements accordingly.
- Coordinated with store departments to address operational issues promptly, ensuring minimal disruption to daily operations.
- Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
- Optimized inventory management, resulting in decreased excess stock and improved product availability for customers.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
GED -
East Negros Institute
Philippines03.1992
Skills
- Forklift Operation
- Inventory Control
- Order Fulfillment
- Shipping and receiving
- Pallet Jack Handling
- Customer Service
- Attention to Detail
- Self Motivation
- Multitasking Abilities
- Team Leadership
- Schedule Preparation
- Accounts Receivable
Certification
- Licensed Forklift Operator - 7 Months
Languages
Tagalog
Native or Bilingual
Timeline
Warehouse/Inventory Specialist and Shipping
Construction Implements Depot
01.2024 - Current
Store Support Manager
Walmart
01.2001 - 01.2024
GED -
East Negros Institute
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