Jeannie Smith
Jackson,Mississippi
Summary
Dedicated and detail-oriented professional with over 15 years of experience in program management, compliance, and client service across education, healthcare, and administrative sectors. Expertise in managing remote-friendly tasks, such as overseeing caseloads, processing documentation, and maintaining accurate records in high-volume environments. A strong communicator with a proven track record in collaboration and leadership, skilled at addressing client inquiries, training teams, and driving quality outcomes. Proficient in Microsoft Office and various data management systems, with a strong focus on confidentiality and efficiency—ready to leverage expertise in a remote capacity.
Overview
27
27
years of professional experience
1
1
Language
Work History
Religious Education Instructor
The School of Discipleship Seminary
09.2024 - Current
- Implemented creative strategies to differentiate instruction based on individual student needs, promoting success for all learners.
- Actively participated in department meetings and collaborated with colleagues on the development of school-wide initiatives related to religious education.
Office Administrator
Shady Grove Food Pantry.
08.2020 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Program Specialist III – Early Child Development Program
Mississippi Department of Human Services
06.2023 - 12.2023
- Collected and analyzed applicants' information to ensure complete documentation, maintaining policy manuals and staying current with regulations
- Provided guidance to eligibility staff and clients on complex policy issues, ensuring compliance and effective communication
- Collaborated with internal teams to ensure adherence to agency policies and procedures
Program Specialist I – Mississippi Combined Application Project (MSCAP)
Mississippi Department of Human Services
10.2021 - 06.2023
- Managed caseloads conducted research and analysis, and provided recommendations to enhance program effectiveness
- Served as a liaison, communicating with other departments and the public to maintain efficient workflows and compliance
- Participated in annual compliance training, supporting accuracy and regulatory knowledge across the team
Eligibility Worker II – Supplemental Nutrition Assistance Program (SNAP)
Mississippi Department of Human Services
12.2019 - 10.2021
- Conducted applicant interviews and verified eligibility data, maintaining up-to-date records and reporting
- Managed scheduling and documentation, meeting productivity and compliance standards for SNAP
Eligibility Worker I – Supplemental Nutrition Assistance Program (SNAP)
Mississippi Department of Human Services
12.2017 - 12.2019
- Conducted telephone interviews for eligibility assessments and maintained detailed client records
- Provided program information to clients, ensuring accurate and timely support for SNAP applications
Pre-K Teacher Assistant
Jackson Public Schools
08.2013 - 12.2017
- Supported lead teacher by implementing lesson plans, supervising children, and documenting child development milestones
Pre-K Lead Teacher
New Jerusalem Christian School
08.2009 - 05.2013
- Planned and led developmentally appropriate curricula for pre-kindergarten students, managing assistant teachers and collaborating with parents
Medical Claims Processor
Blue Cross Blue Shield of Mississippi
08.2002 - 08.2009
- Entered and processed medical claims, ensuring accuracy with policy terms and maintaining communication with providers for clarification
Proof Operator
Trustmark National Bank
05.1998 - 08.2002
- Processed transactions and prepared banking transactions for core processing with high accuracy
Education
Master of Business Administration - Business Administration
Strayer University
06-2025
Doctor of Ministry - Christian Counseling
The School of Discipleship Seminary
Tylertown, MS 05.2001 -
Bachelor Business Administration - Business Administration And Management
Strayer University
Jackson MS 05.2001 -
Skills
Remote Communication
Client Support
Data Entry
Documentation
Compliance
Quality Assurance
Microsoft Office
Data Management
Process Improvement
Problem Solving
Confidentiality
Data Security
Independent Work
Team Collaboration
Youth ministry
Pastoral care
Spiritual guidance
Cultural sensitivity
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of seven staff members.
- Collaborated with team of seven in the development of Community Harvest Fest.
- Documented and resolved no benefits received which led to snap client receiving back benefits.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Religious Education Instructor
The School of Discipleship Seminary
09.2024 - Current
Program Specialist III – Early Child Development Program
Mississippi Department of Human Services
06.2023 - 12.2023
Program Specialist I – Mississippi Combined Application Project (MSCAP)
Mississippi Department of Human Services
10.2021 - 06.2023
Office Administrator
Shady Grove Food Pantry.
08.2020 - Current
Eligibility Worker II – Supplemental Nutrition Assistance Program (SNAP)
Mississippi Department of Human Services
12.2019 - 10.2021
Eligibility Worker I – Supplemental Nutrition Assistance Program (SNAP)
Mississippi Department of Human Services
12.2017 - 12.2019
Pre-K Teacher Assistant
Jackson Public Schools
08.2013 - 12.2017
Pre-K Lead Teacher
New Jerusalem Christian School
08.2009 - 05.2013
Medical Claims Processor
Blue Cross Blue Shield of Mississippi
08.2002 - 08.2009
Doctor of Ministry - Christian Counseling
The School of Discipleship Seminary
05.2001 -
Bachelor Business Administration - Business Administration And Management
Strayer University
05.2001 -
Proof Operator
Trustmark National Bank
05.1998 - 08.2002
Master of Business Administration - Business Administration
Strayer University