Jeannie Smith
Jackson,Mississippi
Summary
Dedicated and detail-oriented professional with over 15 years of experience in program management, compliance, and client service across education, healthcare, and administrative sectors. Expertise in managing remote-friendly tasks, such as overseeing caseloads, processing documentation, and maintaining accurate records in high-volume environments. A strong communicator with a proven track record in collaboration and leadership, skilled at addressing client inquiries, training teams, and driving quality outcomes. Proficient in Microsoft Office and various data management systems, with a strong focus on confidentiality and efficiency—ready to leverage expertise in a remote capacity.
Overview
27
27
years of professional experience
1
1
Language
Work History
Religious Education Instructor
The School of Discipleship Seminary
09.2024 - Current
- Implemented creative strategies to differentiate instruction based on individual student needs, promoting success for all learners.
- Actively participated in department meetings and collaborated with colleagues on the development of school-wide initiatives related to religious education.
Office Administrator
Shady Grove Food Pantry.
08.2020 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Program Specialist III – Early Child Development Program
Mississippi Department of Human Services
06.2023 - 12.2023
- Collected and analyzed applicants' information to ensure complete documentation, maintaining policy manuals and staying current with regulations
- Provided guidance to eligibility staff and clients on complex policy issues, ensuring compliance and effective communication
- Collaborated with internal teams to ensure adherence to agency policies and procedures
Program Specialist I – Mississippi Combined Application Project (MSCAP)
Mississippi Department of Human Services
10.2021 - 06.2023
- Managed caseloads conducted research and analysis, and provided recommendations to enhance program effectiveness
- Served as a liaison, communicating with other departments and the public to maintain efficient workflows and compliance
- Participated in annual compliance training, supporting accuracy and regulatory knowledge across the team
Eligibility Worker II – Supplemental Nutrition Assistance Program (SNAP)
Mississippi Department of Human Services
12.2019 - 10.2021
- Conducted applicant interviews and verified eligibility data, maintaining up-to-date records and reporting
- Managed scheduling and documentation, meeting productivity and compliance standards for SNAP
Eligibility Worker I – Supplemental Nutrition Assistance Program (SNAP)
Mississippi Department of Human Services
12.2017 - 12.2019
- Conducted telephone interviews for eligibility assessments and maintained detailed client records
- Provided program information to clients, ensuring accurate and timely support for SNAP applications
Pre-K Teacher Assistant
Jackson Public Schools
08.2013 - 12.2017
- Supported lead teacher by implementing lesson plans, supervising children, and documenting child development milestones
Pre-K Lead Teacher
New Jerusalem Christian School
08.2009 - 05.2013
- Planned and led developmentally appropriate curricula for pre-kindergarten students, managing assistant teachers and collaborating with parents
Medical Claims Processor
Blue Cross Blue Shield of Mississippi
08.2002 - 08.2009
- Entered and processed medical claims, ensuring accuracy with policy terms and maintaining communication with providers for clarification
Proof Operator
Trustmark National Bank
05.1998 - 08.2002
- Processed transactions and prepared banking transactions for core processing with high accuracy
Education
Master of Business Administration - Business Administration
Strayer University
06-2025
Doctor of Ministry - Christian Counseling
The School of Discipleship Seminary
Tylertown, MS 05.2001 -
Bachelor Business Administration - Business Administration And Management
Strayer University
Jackson MS 05.2001 -
Skills
Remote Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of seven staff members.
- Collaborated with team of seven in the development of Community Harvest Fest.
- Documented and resolved no benefits received which led to snap client receiving back benefits.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Religious Education Instructor
The School of Discipleship Seminary
09.2024 - Current
Program Specialist III – Early Child Development Program
Mississippi Department of Human Services
06.2023 - 12.2023
Program Specialist I – Mississippi Combined Application Project (MSCAP)
Mississippi Department of Human Services
10.2021 - 06.2023
Office Administrator
Shady Grove Food Pantry.
08.2020 - Current
Eligibility Worker II – Supplemental Nutrition Assistance Program (SNAP)
Mississippi Department of Human Services
12.2019 - 10.2021
Eligibility Worker I – Supplemental Nutrition Assistance Program (SNAP)
Mississippi Department of Human Services
12.2017 - 12.2019
Pre-K Teacher Assistant
Jackson Public Schools
08.2013 - 12.2017
Pre-K Lead Teacher
New Jerusalem Christian School
08.2009 - 05.2013
Medical Claims Processor
Blue Cross Blue Shield of Mississippi
08.2002 - 08.2009
Doctor of Ministry - Christian Counseling
The School of Discipleship Seminary
05.2001 -
Bachelor Business Administration - Business Administration And Management
Strayer University
05.2001 -
Proof Operator
Trustmark National Bank
05.1998 - 08.2002
Master of Business Administration - Business Administration
Strayer University
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