Jeannie Thompson
Grand Rapids,MI
Summary
Compassionate massage therapist with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies.
Overview
13
13
years of professional experience
Work History
Massage Therapist
Self Employed
12.2010 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
- Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Streamlined appointment scheduling process, resulting in increased efficiency for both therapists and clients.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Strengthened relationships with clients through active engagement in their health goals outside of massage sessions via social media or email communications.
- Prepared oils and lotions for massages.
Massage Therapist
Ethos Day Spa
11.2021 - 12.2022
Massage Therapist
Hand And Stone
05.2019 - 09.2021
Education
Certificate - Massage Therapy
Irene's Myomassology Institute, Inc.
Detroit, MI05.2012
Skills
- Stress Relief Massage
- Social Skills
- Prenatal Massage
- Deep Tissue Massage
- Hot Stone Massage
- Body Treatments
- Understanding of Body Signals
Timeline
Massage Therapist
Ethos Day Spa
11.2021 - 12.2022
Massage Therapist
Hand And Stone
05.2019 - 09.2021
Massage Therapist
Self Employed
12.2010 - Current
Certificate - Massage Therapy
Irene's Myomassology Institute, Inc.
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