Jeannie Tursich
Knoxville,TN
Summary
Proficient Registered Dental Assistant specializing in HIPAA compliance and patient care. Recognized for maintaining high standards in infection control and enhancing patient experiences through compassionate communication.
Experienced in four-handed general dentistry assisting in restorative, crown prep and delivery, taking impressions, making provisional crowns, intraoral scanning and xrays, denture steps, reline, and denture adjustments. Four-handed perio procedures and surgery experience with implants (Nobel Biocare), surgical and standard extractions, LANAP, and other standard periodontal procedures and surgery.
Familiar with Itero and Emerald intraoral scanners, LANAP procedure, Piezon 250, Bien Aire surgical system, Conebeam and pano xrays, intraoral radiographs, Dexis and Romexis software, Eaglesoft and Dentrix software.
Overview
3
3
years of professional experience
Work History
Registered Dental Assistant
Veteran's Affairs Knoxville Dental Clinic
12.2023 - Current
- Maintained sterilization protocols for instruments and treatment areas. Ensured compliance with infection control protocols.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively, and collaborating with dental professionals to develop effective treatment plans based on patient assessments.
- After seating the patient, verify identity and compare with the chart, attain vitals.
- Verified patient eligibility and benefits.
- Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
- Documented patient dental health information, medical history, and vital signs for future reference, having said records and xrays up for viewing
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically, and help calm nervous or anxious patients
- Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
- Created dental impressions or scans used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Coronal polish and apply fluoride varnish when needed
- Performed four-handed dentistry and chair-side duties for general and surgical procedures
- Surgical procedures (pre & post op instructions, complete consent, vitals, prepare room/instruments/supplies)
- Enter completed care codes and notes, schedule patent's next visit
- Prepare room for next procedure in an efficient and timely manner and getting the next patient on time
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Recognized for consistently providing a high level of patient care, contributing to increased patient retention and referral rates.
- Pull case pans for the following week, ensuring they are received and ready, monitoring and making note of missing cases.
- End-of-day: chart audits, stock my rooms, prep trays for following day, pull instruments, confirmation calls ensuring that any labs, clearances, premeds received, and consults are completed. Call patients to fill last minute cancellations
- Teamwork- when time permits, help coworkers if they are behind by seating patients and turning rooms over
- Trained new staff on clinic procedures and best practices for patient care and safety standards. Created visual "cheat sheets" for each procedure and the doctor's preferences.
- Streamlined dental office operations with efficient inventory management
Registered Dental Assistant
DentalWorks
05.2023 - 10.2023
- Utilized digital radiography systems to capture high-quality diagnostic images.
- Scheduled appointments and managed patient records using electronic health record systems for improved efficiency.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high-level accuracy.
- Supported dentists during the administration of local anesthesia, ensuring patient comfort throughout the process.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Recognized for consistently providing a high level of patient care, contributing to increased patient retention and referral rates.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Prepared and sterilized instruments and materials for use by dentists.
Phlebotomist
Tennova North Medical Center
01.2022 - 03.2023
- Collected blood samples from patients using proper techniques and safety protocols.
- Processed specimens for laboratory analysis, ensuring adherence to quality standards.
- Maintained accurate patient records and documentation in electronic health systems, Cerner.
- Collaborated with healthcare professionals to optimize patient care and flow.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios. My shift was 4:30 am - 4:30 pm, the most critical time 5 am -10 am. I am very good at getting the hardest sticks.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including geriatric and challenging cases.
Education
No Degree - Registered Dental Assistant License #31697
Knoxville Dental Staff School
Knoxville, TN03-2023
No Degree - Phlebotomy Certificate
Compassionate Care
Knoxville, TN12-2021
Bachelor of Science - Business, Professional Marketing Certificate
University of Phoenix
Online07-2019
Skills
- Time management capabilities
- High attention to detail
- Patient care excellence, Patient scheduling
- Team collaboration
- Infection control expertise and sanitation protocols
- Impression taking accuracy
- Inventory management
- Complex Problem-solving
- HIPAA compliance
- Instrument preparation
- Certified in CPR/AED
Accomplishments
- Improved exam room setup and breakdown, improving overall efficiency by creating visual "cheat sheets" for each procedure and individual doctors preferences (there are 5 doctors on staff) hence improving efficiency when training new hires and working with a less familiar doctor
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
- Used Microsoft Excel to develop weekly room inventory checklist
- Streamlined patient tracking for procedures requiring a series of specifically timed appointments using Microsoft Excel.
Timeline
Registered Dental Assistant
Veteran's Affairs Knoxville Dental Clinic
12.2023 - Current
Registered Dental Assistant
DentalWorks
05.2023 - 10.2023
Phlebotomist
Tennova North Medical Center
01.2022 - 03.2023
No Degree - Registered Dental Assistant License #31697
Knoxville Dental Staff School
No Degree - Phlebotomy Certificate
Compassionate Care
Bachelor of Science - Business, Professional Marketing Certificate
University of Phoenix