JEANNIE WANHAINEN
Kerrville,TX
Summary
Banking Industry professional with community relations, marketing, mortgage, lending and retail banking experience. Relationship oriented driving business growth through innovative community engagement and strategic marketing initiatives within the banking sector. Expertise in developing and executing impactful marketing campaigns, managing sponsorships, donations, service, and enhancing financial literacy programs that resonate with diverse audiences. Skilled in fostering strong stakeholder relationships and collaborating with cross-functional teams to support lending efforts and optimize marketing effectiveness. Recognized for translating customer needs into tailored financial solutions while promoting deposit growth and creating exceptional customer experiences across a range of banking products and services.
Overview
22
22
years of professional experience
Work History
Marketing & Community Relations Specialist
Security State Bank & Trust
Kerrville, TX
02.2023 - Current
- Partner with mortgage, commercial, and retail banking teams to support business development initiatives that drive loan production, deposit growth, and customer acquisition.
- Develop and execute strategic marketing campaigns, production materials, presentations, and promotional content to increase brand awareness and generate new business growth opportunities.
- Cultivate and maintain relationships in each of the company's assessment areas with community organizations, businesses, chamber of commerce, and referral partners to expand the bank's network and market presence.
- Coordinate and support lines of business and branches through customer engagement events, financial literacy programs, sponsorships and donations, volunteerism and community outreach initiatives that strengthen customer relationships and enhance brand visibility.
- Support lenders and branch leadership with customized marketing resources, prospecting tools, and client communications to improve referral strategies and cross-selling opportunities.
- Identify opportunities to promote Mortgage, SBA, Treasury Solutions, Wealth Management, Trust Financial Services and deposit products through targeted campaigns and community engagement efforts.
- Analyze marketing performance, campaign effectiveness, and community engagement metrics to optimize strategies and improve business outcomes.
- Manage corporate branding, promotional materials, and social media content to ensure consistent messaging across all channels.
- Collaborate with cross-functional teams to support new product launches, branch initiatives, customer events, and market expansion efforts.
- Exceptional customer service by responding to inquiries, executing marketing support and connecting customers with financial solutions that meet their personal and business needs.
- Stay up to date with market trends and implement new ideas for target audiences.
Mortgage Loan Officer
Security State Bank & Trust
Kerrville, TX
09.2021 - 01.2023
- Provide excellent customer service
- Call on potential prospects in person, through phone and email to determine lending needs such as refinances or purchases
- Build relationships with referral contacts, such as colleagues, realtors and builders
- Communicate professionally with 3rd party companies and individuals
- Assisting clients with completion of mortgage applications as well as reviewing for accuracy and thoroughness for various types of mortgage loans, including Conventional, FHA, USDA and VA
- Product knowledge for different types of mortgage loans, such as first-time homebuyers programs, FNMA, FHLMC, FHA, USDA and VA
- Order credit reports and gather credit documentation to review and determine creditworthiness
- Follow compliance procedures, rules and regulations. Keep up with ongoing changes
- Send loan disclosures accordingly through-out the process
- Take action on loans
- Maintain knowledge of trends in the real estate market, current and predicted lending rates
- Review appraisals, title work, surveys, closing documents throughout the loan process
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing
- Other duties as assigned
Branch Loan Officer
Security State Bank & Trust
Comfort, TX
04.2020 - 08.2021
- Provide excellent customer service skills in person, through telephone and email
- Pursue prospective applications
- Accept and review credit applications
- Evaluate potential borrower's creditworthiness and financial capacity
- Approve or deny loan request within allotted lending limit
- Prepare and present loans to loan committee should there be deviation or above allotted loan limit per lending policy
- Monitor funding on any approved loans
- Manage loan portfolio for both consumer and commercial
- Attend community events
- Inspect secured collateral and review documentation on collateral is true and correct
- Assist with branch operations, including opening and closing daily
- Complete all web based and in person training as assigned
- Developed and maintained courteous and effective working relationships.
- Other duties as assigned
Mortgage Loan Processor
Security State Bank & Trust
Kerrville, TX
08.2016 - 03.2020
- Reviews residential loan application files to verify that application data is complete and meets company standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment
- Prepares necessary documents and submits mortgage loan application for underwriting approval
- Reviews and calculates income including: Paystubs, VOEs, Tax Returns (Personal and Business)
- Reviews credit reports and address credit issues or concerns
- Order FHA/VA case numbers
- Orders and reviews tax transcripts
- Submits conditions to underwriter to clear loan for approval
- Orders and reviews title commitments, surveys, social security verifications and appraisals
- Follow up on all outstanding orders to third parties and borrower within established deadlines
- Order closing documents through Attorney office, balance closing disclosure and disclose closing disclosure to borrower
- Ensures that file meets all funding requirements
- Set up closing times for borrowers at title companies
- Process Conventional Fannie Mae/ Freddie Mac, FHA, VA, USDA loans
- Process No Cash-Out home refinances and Cash-out refinances – Home Equity Loans
- Prepare shipping package to ship to investors.
New Accounts Representative
Security State Bank & Trust
Kerrville, TX
06.2015 - 07.2016
- Meet and greet customers, answer telephones, and provide quality customer service
- Open/ close various types of accounts such as: Personal and Business – savings, checking, money market, IRA's, certificate of deposits and safe deposit boxes
- Assist customers with online banking, check orders, address changes, debit card maintenance, wire transfers, balance inquiries and all other bank related inquiries
- Assist customers with balancing their accounts
- Prepare and balance daily reports.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes
Teller
Security State Bank & Trust
Kerrville, TX
03.2008 - 06.2015
- Assist customers in check cashing, deposits change orders, monetary instruments and cash advances
- Accurately manage teller drawer
- Accurately balance cash drawer, vault, ATM and coin machine
- Run item processing
- Verify shipments coming in and going out
- Write up and work night deposits.
CUSTOMER SERVICE/ SALES
JC Penney Stores
Kerrville, TX
11.2004 - 04.2008
- Assist customers with their purchases accepting cash, checks and credit cards
- Sales – according to the customers' needs and wants
- Run and balance the cash register
- Offer credit card applications to customers
- Follow opening/ closing procedures, including organizing and cleaning at end of day.
Education
High School Diploma -
Tivy High School
Kerrville, TX05-2004
Skills
- Experienced in Microsoft Word
- Experience with Outlook email
- Excel spreadsheet management
- PowerPoint Presentation design
- Banzai Financial Literacy strategy and reporting
- Project coordination
- Experience with managing Kadince Software designed for the company
- Strong communication with customers, co-workers and business professionals
Timeline
Marketing & Community Relations Specialist
Security State Bank & Trust
02.2023 - Current
Mortgage Loan Officer
Security State Bank & Trust
09.2021 - 01.2023
Branch Loan Officer
Security State Bank & Trust
04.2020 - 08.2021
Mortgage Loan Processor
Security State Bank & Trust
08.2016 - 03.2020
New Accounts Representative
Security State Bank & Trust
06.2015 - 07.2016
Teller
Security State Bank & Trust
03.2008 - 06.2015
CUSTOMER SERVICE/ SALES
JC Penney Stores
11.2004 - 04.2008
High School Diploma -
Tivy High School
Awards
- 2025 Ambassador of the Year award recipient with the Kerrville Area Chamber of Commerce
- 2017 Rising Star Award recipient with SSB&T Mortgage Services, LLC