Jeannie M. Hyman

Our company successfully negotiates settlements on behalf of homeowners suffering from property damage. Our representation results show a twenty-two percent average increase to compensation as compared to homeowners who do not use a public adjuster.

• Excellent communication and interpersonal skills that create a strong rapport with customers, fellow employees, and superiors.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Proven ability to work independently.
• Dedicated, self-driven, focused and results oriented.
• Self-starter: organized and detail focused.
• Responsible for filing all corporate and tax documents to establish and maintain the LLC.
• Resourceful in resolving problematic situations.
• Streamlined operational processes, by implementing efficient filing systems and organizational strategies thereby reducing costs and improving efficiency across organization.
• Achieved successful client outcomes by identifying and addressing their unique needs and goals.
• Responsible for filing all corporate and tax documents to establish and maintain the LLC.
• Maintain office inventory.
• Co-authored both the business plan as well as the corporate mission statement.
• Established and maintained all financial books and records.
• Investigated and established a network of home repair contractors for clients.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Reviewed and analyzed pertinent state and federal laws and legal precedents.

• Contacted all assigned leads to set up interview appointments
• Guided new students through the enrollment process to ensure success
• Worked with financial aid to assist students regarding scholarships, grants and loans
• Worked with the Registrar regarding course schedules and transfer of credits from other learning institutions
• Maintained contact with each student from the first day of class to graduation to insure a successful college career.

• Developed a high-performing risk control group which combined Interest Compensation and Fixed Income Realignment Positions and Balances between Depository Trust Company (DTC), Royal Bank of Canada (RBC) and Euroclear.
• DWAC (Deposit/Withdrawal at Custodian) Invoice Reconciliations. A service provided by the Depository Trust Company (DTC) which allows DTC participants (brokers and custodial banks) to request the transfer of securities using the FAST system between a transfer agent and a broker (reduced DTC costs by over $25,000 in the first year).
• Physical Securities Break Reconciliations and "Held Away" Box Locations. Monitored the physical securities positions held onsite in the Baltimore vault as well as at DTC/
• Merged the European and U.S. Interest Compensation Departments and personally directed the deployment to Mumbai, India. This move resulted in the reduction of headcount for both departments and cost by 50%.

• Supervised the deposit, delivery, trade settlement and transfer processes of physical securities for both Morgan Stanley Institutional and Private Wealth Management with emphasis on the reduction of both cost and risk
• Implemented measures to expedite physical security transactions resulting in the reduction of head count, DTC costs and risk
• Successfully deployed Fixed Income Deposits Realignment from New York to Baltimore
• Established “Held Away” Box Locations.

• Deployed four reconciliation processes: (U.S Plugs, Canadian Trades, CNS Equity Suspense and DTC Equity) from New York to Baltimore
• First to successfully test and rollout Intellimatch (an automated reconciliation tool for Canadian positions and balances held at the Royal Bank of Canada)
• This deployment resulted in the reduction of overhead by 50% and risk by 75%
• The success of the rollout led to the adoption of Intellimatch by other operational divisions.

• Managed the deployment of the first of three operational processes from New York to Baltimore.
• The successful results led to a succession of additional deployments. I represented Morgan Stanley in Trades Compression 1. TC1 was an industry-wide project which saved over $6,000,000 in operational costs by reducing the number of trades processed daily, as well as reduction of head count
• Development and testing of Trades Compression 2: TC2 was the second phase of the new in-house trading system that reduced CNS trade errors, thereby reducing risk, cost and post-settlement breaks.